Operations Support Specialist

Requisition No:

Agency: Department of Health

Working Title: Operations Support Specialist

 Pay Plan: Career Service

Position Number:

Salary:  $36,317.26-$37,000 

Posting Closing Date: 11/03/2025 

Total Compensation Estimator Tool

Division of Medical Quality Assurance

Bureau of Operations

Licensure Support Services/License Renewal Team

Operations Support Specialist

Open Competitive Opportunity

Do you have a background in providing excellent customer service?

Are you able to use independent judgement, and communicate effectively when dealing with healthcare professionals?

Do you enjoy doing detailed research and providing solutions to complex inquiries?

The Licensure and Renewal section is seeking an Operations Support Specialist to join our dynamic team. The candidate selected for this position should be ready to lead by example and serve as a vital member in the Bureau of Operations, Licensure Support Services Unit.

Our team provides courteous, professional answers to emails and chats in accordance with Department policy and Florida Statutes and Rules for Healthcare Practitioners. We perform detail research, review system generated reports, and handle complex inquires to determine eligibility for registration, certification, or licensure.

If you're ready to take on a high-level role where your skills will be recognized and valued, we want to hear from you. This is your opportunity to be a key player on a strong team within the Bureau of Operations that makes a real difference on our division.

ATTENTION CANDIDATES

To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be clearly supported in your employment history.

Your Specific Responsibilities:

The incumbent selected for this position, exercises independent and professional judgment, including providing referrals as appropriate; deals with licensees, applicants, and consumers by responding to incoming emails and chats from healthcare practitioners in a courteous and professional manner, access' and responds to customer's inquiries and provides accurate written responses in accordance with Department policy as well as Florida Statutes and Rules; and maintains effective working relationships.

This position acts as communications liaison to research and provide problem resolution for all matters of license maintenance. This requires a strong ability to communicate verbal and written correspondence via email, chats, and telephone. Incumbent advises licensees or applicants of license/application status and/or provides user-id and passwords for online services system. Incumbent also aids consumers, licensed healthcare practitioners, and establishments regarding their licensure records and performs updates and/or revisions on an ongoing basis.

This position performs detailed research, reviews system generated reports and handles complex inquiries to determine avenues and eligibility for registration, certification, or licensure. Evaluates and advises' customers of qualifications for renewal and/or licensure as well as posts licensure criteria in accordance with laws and rules.

Coordinates correction of deficiencies found during renewal review. 

Performs comprehensive database testing to ensure renewal transactions function in accordance with laws and rules that govern specific professions.

Reviews customer inquiries utilizing the department systems to include intranet and/or internet sites to provide responses to customer inquiries and completes accurate written email responses.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to communicate effectively. Both verbally, and through written correspondence. 
• Ability to understand and explain Department Policy, Florida Statutes, Rules and Regulations. 
• Ability to deal courteously and effectively with healthcare professionals, stakeholders, and members of the public.
• Ability to research, handle complex inquires and pay close attention to details.
• Ability to work both independently, and in a team setting. 
• Ability to maintain a professional environment and develop effective working relationships.
• Knowledge of office procedures and practices. 
• Ability to organize and multi-task.
• Working knowledge of Microsoft Suite

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Division of Medical Quality Assurance

Tallahassee, FL

Leon County

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click );

• Flexible Spending Accounts;
• Tuition waivers;
• And more

For a more complete list of benefits, including monthly costs, visit 

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:  

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans' Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.