Facilities Services Supervisor

Job Details
Job Location:    Museum - Seattle, WA
Salary Range:    $ $26.50 Hourly

Description

Job Title

Facilities Services Supervisor

Reports to:

Manager of Facilities Services

Department:

Facilities + Engineering

Supervises:

Facilities Services Technicians

Date Written/Revised:

October 31, 2025

Work Schedule:

40 hours per week, Monday-Friday. This role requires weekend availability.

Salary:

$26.50 per hour

Position Summary

The Facilities Services Supervisor is responsible for overseeing the delivery and quality of soft services within a facility or group of facilities. Soft services typically include cleaning, waste management, front-of-house, mailroom & supplies, landscaping, and related non-technical support functions. The supervisor ensures that these services are performed efficiently, safely, and to the highest standards, contributing to a positive environment for building occupants, visitors, and stakeholders.

Essential Job Duties (other duties as assigned)

• Team Leadership: Supervise, train, and motivate staff involved in soft services such as cleaning, landscaping, mailroom & supplies, and other support roles. Conduct regular team meetings, performance reviews, and ensure appropriate staffing levels.
• Service Delivery Management: Monitor and manage the day-to-day operations of all soft services to ensure compliance with service level agreements (SLAs), health and safety standards, and company policies.
• Quality Assurance: Perform regular inspections and audits to evaluate service quality. Address deficiencies promptly and implement corrective actions as needed.
• Customer Relations: Serve as the primary point of contact for facility occupants, responding to service requests, complaints, and feedback in a timely and professional manner.
• Contractor & Vendor Management: Liaise with external service providers, monitor contract performance, and ensure all vendors meet agreed standards and requirements.
• Health & Safety Compliance: Ensure all activities are conducted in accordance with health and safety regulations, and staff receive appropriate training and equipment.
• Budget & Resource Management: Assist Manager of Facilities Services in budget preparation and control costs related to soft services. Track inventory of supplies and equipment.
• Reporting: Prepare regular reports on service performance, incidents, and improvement initiatives for management review.
• Continuous Improvement: Identify opportunities to enhance service delivery and implement best practices to maximize efficiency and occupant satisfaction.
  
   

Minimum Qualifications

• Education: High school diploma; associate or bachelor's degree in facilities management, business administration, or related field preferred. Equal consideration will be given to candidates with relevant experience in lieu of a degree.
• Experience: Minimum of 2–3 years' supervisory experience in facilities management or soft services (e.g., cleaning, security, customer service).
• Skills: Strong leadership, communication, and organizational skills. Ability to prioritize tasks and manage multiple responsibilities.
• Technical Knowledge: Familiarity with facilities management software and systems is an advantage.
• Problem-Solving: Demonstrated ability to resolve issues efficiently and implement effective solutions.
• Customer Focus: Commitment to delivering excellent service to internal and external customers.
• Certifications: Relevant certifications (e.g., OSHA, cleaning or security management) are desirable but not required.

Benefits

This regular full-time position includes Medical/Vision insurance, Dental insurance, Life/AD&D/LTD insurance, 3.08 hours of accrued Vacation per bi-weekly pay period, Seattle Sick/Safe, 7 Floating Holidays (prorated first year dependent on hire date), 8 Company Holidays paid throughout the year, EAP, 401k plan with vested match schedule once eligible, and subsidized transportation benefits for Orca Pass or parking.

Why MOPOP?

We're really glad you're thinking about joining the team at MOPOP We believe pop culture is a universal language capable of building connections across a range of people, no matter our differences in race, religion, gender, age, sexual orientation, ability, education, socio-economic status, ethnicity, country of origin, or any other characteristic that makes us who we are. For more than twenty years, we have been showcasing how music, film, fashion, video games, sports, and more spark those connections and create a lasting cultural impact.

MOPOP provides both a physical space and an emotional and intellectual opportunity for people from any background to explore, find and build community, and recognize their own creative potential. This applies not only to our guests, but also to our staff — be it in designing an educational program to engage the next generation of creators, trying to reach a new audience with a marketing initiative, preserving an artifact in our collection, or providing excellent customer service to a visitor. If this sounds like something you'd be into, we'd love to hear from you

MOPOP's Mission and Commitment to Diversity, Equity, Inclusion, and Accessibility 

Our mission is to activate the world-shaping power of pop culture through participative experiences, discovery, and play. We believe pop culture connects us, and that it is powerful, complex, alive and who we are. MOPOP is actively committed to ongoing learning in the areas of diversity, equity, inclusion, and accessibility (DEIA). In partnership with our community, we hope to also develop safe spaces for their application. This includes taking steps to continue increasing our awareness of institutional "-isms," as well as uncovering and undoing the ways they show up in museum culture. We recognize this is a process that requires intentionality, energy, and resources, and we are developing a DEIA framework that can cultivate a work environment and museum experience that is truly welcoming for all.

We are committed to creating an inclusive and equitable workplace, and we are proud to be an equal opportunity employer. We believe that having staff, interns, and volunteers with diverse backgrounds enables us to better meet our mission and encourage BIPOC, women, and LGBTQIA2S+ individuals to apply. We acknowledge that our work to build safe spaces and better systems for traditionally marginalized groups is ongoing and will require constant vigilance and expect all MOPOP employees to be part of our DEIA journey.

Please email if you need reasonable accommodations during the application or hiring process.

Qualifications

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