Intake/Scheduler Home Health

About Us:

A Plus Home health is a dedicated Home Health agency committed to providing high-quality care and support to our patients and their families. We strive to maintain a compassionate and collaborative environment for both our team and the communities we serve.

Position Summary:

The Home Health Intake/Scheduler is responsible for coordinating patient referrals, managing the scheduling of clinicians, and ensuring efficient communication between referral sources, patients, and the care team. This role plays a key part in maintaining smooth daily operations and exceptional service delivery.

Responsibilities

• Coordinate and schedule patient appointments efficiently across multiple providers and specialties using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or Dentrix.
• Verify insurance coverage and perform insurance eligibility checks to facilitate smooth billing and reimbursement processes.
• Manage incoming calls with professional phone etiquette, addressing patient inquiries, appointment requests, and follow-up needs promptly.
• Maintain accurate and up-to-date medical records, ensuring all documentation review aligns with HIPAA regulations and confidentiality standards.
• Assist with intake procedures by collecting patient information, updating demographic data, and preparing necessary documentation for provider review.
• Collaborate with clinical staff to coordinate care plans, procedures, and follow-up appointments to optimize patient care delivery.
• Utilize computer skills to navigate multiple EMR systems such as Eaglesoft or other health information management software efficiently.
• Support medical billing processes by understanding CPT coding, ICD-9/10 coding standards, and Medicare requirements when applicable.
• Perform clerical duties including filing, data entry, appointment confirmations, and managing multi-line phone systems to ensure smooth front desk operations.
• Provide exceptional customer service by addressing patient needs with professionalism and empathy while maintaining high levels of accuracy in scheduling and documentation.
• Assist with office management tasks such as maintaining medical records filing systems, managing office supplies, and supporting overall clinic operations.

Qualifications

• Proven experience in medical scheduling within a healthcare setting or dental clinic environment is highly preferred.
• Strong knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft is essential.
• Familiarity with medical terminology, ICD-9/10 coding standards, CPT coding, insurance verification processes, and Medicare guidelines.
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.
• Exceptional communication skills with a focus on phone etiquette and patient service excellence.
• Proficiency in Microsoft Office Suite including Word and Excel; typing speed of at least 10 key strokes per second is desirable.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Previous office experience in a healthcare or dental setting involving front desk duties or medical administrative support is preferred.
• Knowledge of HIPAA regulations related to health information management is required.
• Ability to work collaboratively within a team while demonstrating attention to detail and problem-solving skills. Join our team as a Scheduler where your organizational talent will directly impact the efficiency of our healthcare services We value dedicated professionals committed to providing outstanding patient care through effective scheduling and administrative excellence.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Intake/Scheduler : 1 year (Required)

Work Location: In person