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Chief Transformation Officer

8 hours ago

Houston, Texas, United States Behavioral Health Group Full time

The Chief Transformation Officer will lead enterprise-wide transformation initiatives, streamline operational processes, and ensure a clear vision and progress to organizational growth. This role is both strategic and hands-on, requiring the ability to align executive leadership with execution teams while managing a small, high-impact transformation team.

As a trusted partner to the CEO and Board, this role will shape BHG's scalability strategy, efficiency improvements, and technology adoption across our multi-location network.

Summary of Essential Job Functions

The key responsibilities of the Chief Transformation Officer include but are not limited to:

Primary Responsibilities:

  • Vision Setting: Establishes the strategic vision by developing a clear roadmap to achieve the firm's long-term goals.
  • Strategic Transformation: Lead initiatives that enhance growth, operational efficiency, and scalability across BHG.
  • Communication: Leads top-down and bottom-up communication; aligns with initiative owners and updates leadership and the board.
  • Team Alignment & Collaboration: Fosters cross-team collaboration and coordination across departments.
  • Promote Accountability: Promotes ownership of transformation goals by empowering individuals.

Secondary Responsibilities:

Transformation Strategy & Execution

  • Optimize Workflows & Standardization: Streamline and standardize scheduling, billing, revenue cycle management, and patient flow across all locations.
  • Drive Data-Driven Decision Making: Use measurable KPIs and performance metrics to identify inefficiencies, track initiative success, and ensure continuous improvement.
  • Lead Organizational Change: Develop and execute structured change management strategies, ensuring smooth adoption of transformation efforts.
  • Enhance Communication & Engagement: Educate teams on best practices, process standardization, and technology adoption, while providing transparent leadership updates.
  • Implement Structured Reporting: Regularly present initiative progress, roadblocks, and results to leadership and the board for informed decision-making.

Operational Efficiency & Technology Integration

  • Standardize Best Practices: Implement proven operational models to drive efficiency, consistency, and scalability across BHG's network.
  • Optimize Technology Integration: Partner with IT to integrate and streamline technology platforms for improved practice management.
  • Enhance Process Efficiency: Identify manual inefficiencies and implement workflow optimizations that reduce administrative burden and improve operational performance.
  • Strengthen Process Governance: Establish clear frameworks for tracking and improving supply chain, procurement, and financial operations.

Leadership & Team Development

  • Manage & Mentor Transformation Team: Lead high-impact team ensuring successful execution of key initiatives.
  • Foster a High-Performance Culture: Promote continuous improvement, accountability, and collaboration across teams.
  • Strengthen Cross-Functional Collaboration: Work closely with different departments to ensure company-wide alignment.
  • Develop & Support Talent Growth: Equip practice managers and operational leaders with the tools needed to sustain transformation efforts.

Regulatory

  • Responsible for complying with all federal, state and local regulatory agency requirements
  • Marketing and Outreach
  • Participate in community and public relations activities as assigned.

Professional Development

  • Demonstrates the belief that addiction is a brain disease, not a moral failing
  • Demonstrates hope, respect, and caring in all interactions with patients and fellow Team Members
  • Establishes and maintains positive relationships in the workplace
  • Can work independently and under pressure while handling multiple tasks simultaneously
  • Makes decisions and uses good judgment with confidential and sensitive issues
  • Dealing appropriately with others in stressful or other undesirable situations

Training

  • Participate in and provide in-service training as required by federal, state, local, and accrediting agencies
  • Attend conferences, meetings and training programs as directed

QUALIFICATIONS

The Chief Transformation Officer should have the following qualifications:

Required:

  • 5–7 years of experience in management consulting, private equity, organizational transformation, strategic program management, or similar roles, with experience in healthcare required, preference for behavioral health exposure.
  • Strong leadership experience in driving organizational change, process improvement, and business transformation initiatives.
  • Exceptional communication and executive presence, with the ability to engage the Board, leadership teams, and operational staff at all levels.
  • Expertise in change management and stakeholder engagement, with the ability to gain buy-in across executives, practice managers, and frontline staff.
  • Proven ability to lead cross-functional teams and manage competing priorities with strong project management skills to deliver initiatives on time and within budget.
  • Data-driven mindset, with the ability to establish KPIs, track performance metrics, and use insights to drive continuous improvement.

Preferred:

  • Master's degree (MBA or related field) is a plus but not required.
  • Multi-site healthcare experience is a plus but not required.

In addition to meeting the qualifications, the ideal candidate will embody the following characteristics and possess the knowledge, skills and abilities listed below:

  • High integrity
  • Excellent verbal and written communication skills
  • Sound judgment
  • Efficient
  • Self-starter
  • Ability to work independently and under pressure while handling multiple tasks simultaneously
  • Ability to make decisions and use proper judgment with confidential and sensitive issues
  • Must be able to react quickly and make effective decisions
  • Demonstrate basic computer/word processing skills
  • Demonstrate basic knowledge and skill in the use of typical office equipment such as calculator, fax machine, copier, computer, telephone, and computer programs

Physical Requirements and Working Conditions

The physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions to the extent such accommodation does not create an undue hardship on the business.

  • A variable workload, periodic high activity level.
  • Vision adequate to read correspondence, computer screen, forms, etc.
  • Sit for long periods of time, some bending, stooping and stretching
  • Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes
  • Keyboarding for long periods of time

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.