Digital Workplace

1 week ago

Elmhurst, Illinois, United States MMD Services Full time

The
Manager, Digital Workplace & Communications
plays a critical role in shaping how employees connect, collaborate, and communicate across the enterprise. This is a
strategic, management-level position
— not a hands-on engineering role — focused on defining and executing the company's digital workplace strategy, improving reliability of communication tools (like conference room technologies and messaging platforms), and driving adoption through data, metrics, and user insights.

This leader will bridge
technology, operations, and user experience
, ensuring that the organization's collaboration ecosystem is secure, reliable, and measurable. The ideal candidate has a strong foundation in digital workplace and end-user computing (EUC) management, with a proven track record of building KPI frameworks, evaluating platforms, and managing vendor partnerships to enable scalable communication experiences.

Key Responsibilities:

Strategic Leadership

  • Develop and execute a
    Digital Workplace & Collaboration roadmap
    aligned with IT and business strategy.
  • Partner cross-functionally with Infrastructure, Security, IT Operations, and HR to
    standardize tools, governance, and communication workflows
    .
  • Lead and mentor a team of engineers and administrators, focusing on performance, direction, and strategic delivery —
    not hands-on execution
    .

Digital Solutions & Tools

  • Oversee
    conference room technology
    , messaging platforms, and collaboration tools (e.g., Microsoft Teams, Google Workspace, Zoom).
  • Improve tool reliability and user experience by introducing
    data-driven monitoring and reporting
    .
  • Identify opportunities for
    automation and simplification
    in digital communication workflows.

Metrics, Reporting & Governance

  • Build and mature
    KPI frameworks, dashboards, and reporting structures
    to measure adoption, uptime, and engagement.
  • Gather and analyze user data to evaluate tool effectiveness and identify improvement areas.
  • Partner with leadership to
    translate insights into strategic decisions and investment priorities
    .

Platform Evaluation & Vendor Management

  • Lead or participate in
    platform evaluations ("bake-offs")
    between Microsoft 365 and Google Workspace, assessing ROI, usability, and alignment with business needs.
  • Manage vendor relationships, RFPs, and contracts related to collaboration platforms and workplace technologies.
  • Develop cost-effective strategies to enhance user experience and productivity across the enterprise.

Cross-Functional Collaboration

  • Serve as the
    bridge between technical teams and business users
    , ensuring tools meet both operational and cultural needs.
  • Collaborate with internal stakeholders — IT, Security, HR, Communications, and Facilities — to ensure a seamless hybrid work experience.
  • Communicate complex technical insights in clear, actionable business language.

Qualifications

Required

  • 7–10 years of experience in IT operations, digital workplace, or collaboration technology management.
  • 3+ years of experience leading technical teams (engineers, admins, or analysts).
  • Proven ability to design and deliver
    metrics, KPIs, and SLA dashboards
    from scratch.
  • Demonstrated experience with
    Microsoft 365, Teams, SharePoint, OneDrive, or Google Workspace
    ecosystems.
  • Hands-on experience in
    vendor management, RFPs, and platform evaluations
    .
  • Knowledge of
    ITIL frameworks
    and
    service delivery metrics
    .
  • Strong communication, analytical, and stakeholder management skills.

Preferred

  • Experience improving
    conference room AV reliability
    and collaboration tool performance.
  • Exposure to
    automation initiatives
    in provisioning, onboarding, and reporting.
  • Background in
    multi-location or field-based environments
    (corporate + shop/retail).
  • Industry experience in
    manufacturing, automotive, or retail
    .

Why This Role Matters

This position is a key enabler of digital transformation — defining how the organization works, communicates, and collaborates in a hybrid world. You'll bring structure, governance, and data to the tools that drive productivity and connection, while helping shape the company's digital future.

What Success Looks Like

  • Reliable and measurable collaboration experiences across locations.
  • Clear KPIs and metrics driving continuous improvement.
  • Well-informed decisions on platform investments (Teams vs. Workspace).
  • Engaged, empowered employees who communicate seamlessly through modern tools.

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.

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