Facility Operations Support

Job Summary
The Facility Operations Support role is responsible for assisting in the coordination and execution of facility and operations - related tasks across the company. This position supports daily operations by processing work orders, coordinating with construction and maintenance teams, and providing logistical and administrative assistance to the facility team including district repair and maintenance managers, as well as the broader facilities team.
 
ASSIGNMENT DUTIES AND RESPONSIBILTIES
Key Responsibilities:
Work Order Management/Vendor Relations
o Create, receive, review, and process work orders using the work order management system.
o Prioritize & track work order status to ensure timely completion and follow-up.
o Communicate with internal teams and external vendors regarding work order progress and completion. Edit Work Orders as needed
o Maintain and communicate Vendor Contact information
o Research parts/price from vendors to ensure most efficient spend.
o Research new vendor opportunities. Onboard new vendors
 
Construction Project Assistance
o Support planning and execution of small- to mid-scale construction and renovation/refresh projects.
o Assist with site coordination, scheduling, documentation, and compliance checks.
o Liaise with contractors, vendors, and internal stakeholders to support project timelines and deliverables.

Support for Above Club District Management Teams
o Provide administrative and logistical support to district repair and maintenance managers and be liaison between Vendors and DRMMs as needed.
o Assist in scheduling, procurement, and inventory tracking for ongoing maintenance work and asset disposition.
o Maintain accurate records of maintenance activities and asset histories.
 
General Facilities Operations Support
o Assist in monitoring facility conditions and reporting issues proactively.
o Help coordinate routine inspections, preventative maintenance, and emergency repairs including Fire, Life, Safety.
o Ensure adherence to safety standards and operational procedures across facilities.
o Special Projects as assigned by Supervisor
 
REQUIRED QUALIFICATIONS, SKILLS, EDUCATION AND ABILITIES
o Ability to work both independently and collaboratively in a dynamic environment.
o 2+ years of customer service experience in facilities operations, maintenance coordination, or related field.
o Familiarity with construction processes, maintenance practices, and safety regulations is a plus.
o Previous experience with Service Channel SaaS system preferred.
o Excellent problem solving and reasoning skills
o Thorough knowledge of Microsoft Office applications; Outlook, Word and Excel
o Computer skills, including word processing, database management, and spreadsheets
 
Physical Demands/ Environmental Conditions/Travel
o Must be able to communicate via phone and/or email
o Ability to sit and or stand for up to 8 hours daily
o Written and spoken English skills required

DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
 
COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures.
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
 
SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to members and team members, contracted providers, and vendors.
 
WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely, following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately.
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state, and local regulations; providing guidance to maintain a safe and healthy work environment.

Qualifications

REQUIRED QUALIFICATIONS, SKILLS, EDUCATION AND ABILITIES
o Ability to work both independently and collaboratively in a dynamic environment.
o 2+ years of customer service experience in facilities operations, maintenance coordination, or related field.
o Familiarity with construction processes, maintenance practices, and safety regulations is a plus.
o Previous experience with Service Channel SaaS system preferred.
o Excellent problem solving and reasoning skills
o Thorough knowledge of Microsoft Office applications; Outlook, Word and Excel
o Computer skills, including word processing, database management, and spreadsheets
 
Physical Demands/ Environmental Conditions/Travel
o Must be able to communicate via phone and/or email
o Ability to sit and or stand for up to 8 hours daily
o Written and spoken English skills required

DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
 
COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures.
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
 
SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to members and team members, contracted providers, and vendors.
 
WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely, following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately.
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state, and local regulations; providing guidance to maintain a safe and healthy work environment.

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