IT Senior Technical Specialist

At Labcorp we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions because we know that knowledge has the potential to make life better for all. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate discoveries that not only empower patients and providers but help medical, biotech and pharmaceutical companies transform ideas into innovations.

As the IT Senior Technical Specialist, you will be a leader and play a key role in working directly with external customers and interface with other internal and external support teams and vendors. With the support of exceptional people from across the globe and an energized purpose, you'll be empowered to own your career journey with mentoring, training and personalized development planning.

This hybrid position offers a balanced schedule of a minimum of three in-office days at an assigned location to be either Burlington or Durham, NC, supporting both collaboration and flexibility.

Key Responsibilities:

• Install, configure, test, deploy, administer and monitor IBM Datapower and APIC v2018/V10. Including but not limited to creating users, groups and roles, and security configurations such as Single Sign On and Secure Socket Layer (within application and for interaction with external database).
• Monitor the health of the IBM Integration technologies including App connect, API Connect environment to ensure performance and availability SLAs are met.
• Be a leader and play SME role in incident resolution calls when needed to assist root cause analysis of issues.
• Configure and implement backup and restoration of IBM APIC subsystems.
• Backup and restore IBM API Connect configuration data.
• Backup and restore onboarded APIs in our tech stack.
• Analyze logs to identify problems within the IBM API Connect environment.
• Maintain a DevOps pipeline for building and deploying OpenAPI specification documents.
• Provide subject matter expertise in how to build middleware API proxies using IBM API Connect designer to API developers.
• Create reusable OpenAPI Specification templates.
• Use the API Management Portal to manage the lifecycle of APIs across multiple API Catalogs.
• Make IBM API Connect Developer Portal changes using the administrative menus to affect the portal configuration as well as perform some look and feel content changes.
• Configure the security of the IBM API Connect product using TLS Profiles and other mechanisms to ensure a secure operating environment.
• Review customer's hardening requirements imposed on IBM API Connect environment, and liaise with IBM Technical Support, Technical Sales, and/or IBM Product Security on mitigation or justification for waiver as required.
• Apply product maintenance releases, upgrades and patches as required.
• Troubleshoot and conduct root cause analysis, with remote support from IBM Technical Support.
• Deliver technical architecture related information, support technical discovery sessions, assist architect/ team lead as required, and respond to architecture, infrastructure, and security questions as required.
• Support functional discovery sessions, and respond to functional questions as required.
• Communicate recommendations regarding hardware specifications, networking requirements, and storage sizing to stakeholders.
• Interact with IBM Technical Support and IBM Technical Sales as required to verify, discuss and close issues or questions that arise.
• Provide pre- and post-implementation documentation, including but not limited to interface specifications, requirements and design documentation, configuration documentation, user manuals, user guides
• Plan, design, support and record integration testing findings with external database or other software as required.Engineer application implementations based on requirements and sizing assessments.
• Diagnose, document, report, and resolve system and application problems, including performance and SLA of application.
• Work directly with external customers and interface with other internal and external support teams and vendors.
• Communicate clearly and efficiently with internal and external stakeholders highlighting any risks or blockers with recommendations to remediate and work around identified issues

Requirements:

• Bachelor's degree in computer science or information technology (willing to accept foreign education equivalent, including 3-year degree) OR 10+ years of experience providing support for different technologies, including on-call support and SDLC support.
• Must possess the following: developing solutions to automate configuration management and maintenance of infrastructure platforms using Bash, XSLT or other scripting tools
• Orchestration (2 years); planning, implementing, supporting and managing Cloud solutions and technologies, using AIX, Windows, Linux, and/or Solaris (2 years); configuring SSL security and certificates for  implement certificates as well as renewal and troubleshooting; installing, configuring and managing technologies, including WebMethods, IBM MQSeries, and WebSphere integration bus; designing solutions and implementing integration infrastructure on Linux or AIX platforms, using at least two of the following: IBM MQ, Active MQ, Kafka, etc., Wesbphere, API/App/Event streams  
• Designing and developing automation or scripting using Shell, Perl, PowerShell, Python, or Java.
• Monitoring experience ideally using Dynatrace, Datadog preferred.

Preferences:

• Current or previous Labcorp experience preferred.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.  For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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