Leasing Agent

Job Title: Leasing Agent

Department: Compliance

Reports To: Compliance Specialist

Schedule: Part-Time, 20 hours per week.

Pay: $20/hour

Benefits:

Competitive benefits include (if eligible):

• Dental & Vision Insurance – 100% paid by Metropolitan Property Management
• Term Life – 100% paid by Metropolitan Property Management
• 401(k) Retirement Plan – 100% employer match up to 7%
• Paid Time Off (PTO) Plan
• Paid Holidays – 30 days annually, including a paid day off for your birthday

Our Mission:

The combined mission of Metropolitan Housing and CDC and Metropolitan Property Management is to improve the overall quality of life for low to moderate income persons through comprehensive systematic and sustainable management efforts. With the attainable goal of helping people help themselves, we strive to ensure safe and affordable housing to our clients by providing the highest standards of professionalism, competence, and integrity, thereby helping them maintain their dignity. Our efforts are founded in faith-driven empowerment.

Position Summary:

The Part-Time Leasing Agent provides essential administrative and leasing support to the Property Manager to ensure efficient daily operations of the property management office. This position assists with resident communications, file maintenance, application processing, and lease documentation while promoting a positive living environment and maintaining compliance with HUD, LIHTC, and Fair Housing requirements.

This position requires the ability to travel between multiple property locations as needed to support leasing and administrative operations.

Essential Functions:

Administrative Support

• Assist the Property Manager with daily office operations and clerical tasks.
• Maintain organized resident and applicant files in accordance with company policy and compliance standards.
• Prepare correspondence, notices, and reports as directed by the Property Manager.
• Answer phones, respond to resident inquiries, and route messages appropriately.
• Manage office supplies, incoming mail, and appointment scheduling.

Leasing Support

• Assist with showing available units to prospective residents.
• Support the processing of rental applications, verifications, and income documentation.
• Prepare and update lease agreements, renewals, and addenda under supervision.
• Track and record lease activity, move-ins, move-outs, and renewals in the property management system (OneSite Leasing & Rents).
• Ensure move-in and move-out packets and inspection forms are complete and filed properly.

Resident Relations

• Provide courteous and professional assistance to residents in person, by phone, and in writing.
• Support the Property Manager in coordinating maintenance requests and follow-ups.
• Help facilitate resident communications, newsletters, and event announcements.
• Maintain confidentiality and uphold company policies when handling sensitive resident information.

Compliance and Reporting

• Assist with data entry and document preparation for compliance audits.
• Ensure all resident files include required verifications, signatures, and supporting materials.
• Help monitor recertification deadlines and communicate with residents regarding missing information or required updates.
• Generate routine occupancy or rent reports, as assigned.

Travel and Site Support

• Travel between assigned properties to assist with leasing, inspections, or administrative needs.
• Provide on-site support during resident events, property visits, and inspections as directed.
• Maintain a professional and organized presence while representing Metropolitan Property Management at all locations.

Qualifications:

Required:

• Valid driver's license and reliable transportation; willingness to travel between properties.
• High school diploma or equivalent.
• Minimum one (1) year of administrative, leasing, or customer service experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong organizational and communication skills.
• Ability to maintain professionalism, confidentiality, and attention to detail.

Preferred:

• Experience in affordable housing or property management.
• Knowledge of Fair Housing laws, HUD, or LIHTC compliance.
• Experience using property management software such as OneSite Leasing & Rents.

Core Competencies:

• Integrity and Ethics – Adheres to Fair Housing laws, company policies, and confidentiality standards.
• Attention to Detail – Ensures accuracy in documentation, data entry, and recordkeeping.
• Customer Service – Provides courteous and responsive support to residents and applicants.
• Organization – Manages multiple administrative tasks efficiently and maintains orderly files.
• Communication – Clearly conveys information both verbally and in writing with professionalism.
• Dependability – Completes assignments accurately and on time with minimal supervision.
• Team Collaboration – Works cooperatively with Property Managers, Maintenance, and Compliance staff to support operational goals.
• Adaptability – Adjusts to changing priorities, property needs, and travel requirements.
• Professionalism – Represents Metropolitan with courtesy and integrity across all properties and resident interactions.