Operations Support Specialist II

Our Employees Uphold And Promote The Mission, Vision, And Core Values Of The City Of Jacksonville Beach. To Be Successful, An Individual Must Be Able To Perform The Essential Functions Of The Job And Demonstrate a Strong Desire To Be a Part Of Our EPIC Team

• Empowerment –Enabling employees to achieve work-life balance & professional growth and success
• Pride – A small coastal city dedicated to displaying a big heart through our commitment to the community
• Integrity – We hold ourselves, individually and collectively, accountable to our community and our organization
• Communication – Open & honest dialogue with our community and throughout our organization
• Teamwork– Working together with our community to achieve common organizational goals

This position performs highly skilled technical and administrative work in a wide variety of functions in support the efficient operations of the assigned department; does related work as required. Work is performed under the regular supervision of a department supervisor.

Essential Functions
Work will be specialized according to the assigned department. The following essential job functions are representative of the type of tasks that may be performed on a daily basis:

• Provides administrative support, including data entry, filing, and responding to inquiries from internal and external stakeholders.
• Prepares reports, presentations, correspondence, and other communication materials related to departmental activities.
• Interacts with customers, contractors, vendors, and citizens, answering questions, and resolving issues.
• Operates standard office, personal computer, and related equipment.
• Participates in cross-functional teams and committees to address operational challenges and initiatives.
• Assists with project management activities, including scheduling, budget tracking, and resource allocation.
• Assists in the development and implementation of training programs for operations staff.
• Develops and maintains databases and spreadsheets to track and analyze data.
• Reviews a variety of data for accuracy, completeness, and conformance to established standards and policies.
• Analyzes operational data and generates reports to support decision-making and performance monitoring.
• Coordinates work orders and service requests, ensuring timely completion and adherence to quality standards.
• Operates radio dispatching and follows up on work order status as assigned.
• Provides technical support and assistance to field personnel as assigned.
• Performs related tasks as required.

Education and Experience:
A high school diploma or equivalent, and two years of experience as an Operations Support Specialist I or equivalent. Experience in project management is preferred.

Knowledge, Skills, And Abilities

• Thorough knowledge of standard office practices, procedures, equipment, and operational assistance techniques.
• Thorough knowledge of the organization and functions of the assigned department.
• Thorough knowledge of business English, spelling, grammar, composition, and math.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Strong organizational skills and attention to detail.
• Strong analytical skills and ability to interpret data effectively.
• Excellent communication and interpersonal skills.
• Ability to maintain office records and to prepare accurate reports from file sources.
• Ability to learn and adapt in a fast-paced environment.
• Ability to perform and organize work independently.
• Ability to follow detailed work procedures.
• Ability to understand and follow oral and written directions.
• Ability to establish and maintain effective working relationships with coworkers, associates, and the public.
• Ability to work independently and collaboratively in a team environment.
• This position is apart of a qualification advancement program.

Physical Demands
Required
The work is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects. The work requires mental acuity including the ability to make rational decisions through sound logic and deductive processes. Additionally, the following physical abilities are required:

• Hearing: Required to perceive information at normal spoken word levels.
• Manual Dexterity: Picking, pinching, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Vocal Communication: Required for expressing or exchanging ideas by means of the spoken word.
• Visual Acuity: Required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

Work Environment
The worker is not subject to adverse environmental conditions.

Other Information
Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

The job description does not constitute an employment agreement between the City of Jacksonville Beach and the employee and is subject to change by the City as the needs of the City and requirements of the job change.