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IT Help Desk

2 days ago


Louisville, Kentucky, United States KellyMitchell Group Full time

Job Summary:

Our client is seeking an IT Help Desk to join their team This position is located in Louisville, Kentucky.

Duties:

  • Handles Level 1 inbound calls/chats and accurately log interactions within the company's incident management system
  • Conducts appropriate diagnosis/troubleshooting to resolve known conditions
  • Escalates problem tickets within department guidelines when unable to resolve
  • Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
  • Assists with alerts and self- service incidents
  • Follows up on unresolved incidents

Desired Skills/Experience:

  • 1+ years of customer service experience
  • Flexible work schedule
  • Organization skills
  • Strong oral and written communication skills
  • Problem solving ability
  • Entry level understanding of computer concepts such as: PC fundamentals and Operating systems
  • Preferred: A+, CCNA, or Net + Certifications

Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • Employee-Owned Profit Sharing (ESOP)
  • 401K offered

The approximate pay range for this position starting at
$35, ,000
. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.