Director, Event Operations

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role
The Director, Event Operations is responsible for directing a team of Managers, Supervisors, and staff, ultimately ensuring excellent guest experience by planning, monitoring, directing, delegating, controlling, and managing all functions of the Guest Services department before, during, and after events.

What Will You Do?

• Lead and direct TSP Event Ops by planning, leading, and participating in operational meetings, ensuring smooth coordination of Guest Services activities. Serve as point of contact for LA28 functional areas relating to venue and perimeter ingress and egress, ticket resolution, and staffing for all Olympic and Paralympic venues. Advise on guest education, messaging, and guest communications, through internal and external communication means. Team
• Provide leadership, support, and guidance to a team of managers and supervisors. Serve as a coach and mentor to improve individual performance and show personal growth to benefit the management team. Ensure priorities in decision-making safety compliance. Make immediate decisions and communicate with staff in emergency situations.
• Through Venue Managers, effectively direct and manage a team of part-time Supervisors and Gate Scanning and Ticket Resolution team members. Provide necessary leadership, training, support, and guidance. Empower managers and supervisory team to lead, coach, mentor, and discipline personnel as deemed necessary and in line with written department policies.
• Handle escalated team member issues and manage incentive programs and other initiatives to increase retention of part-time team members.
• Proactively plan, communicate, and execute event operational procedures for gate and perimeter scanning and ticket resolution teams, including staff deployment, post instructions, and event information notes. Demonstrate flexibility in working with functional areas and LA28 staff and providers in managing large crowds under constantly changing event environments. Implement and enforce facility, event, and client rules, regulations, policies and procedures.
• Work with Head of Olympics, VP of Operations, and LA28 to establish and determine appropriate staffing levels for all events. Hiring and Training
• With the Olympic vertical leadership, AXS Human Resources, and LA28, support the efforts of recruiting, hiring, and training for the gate scanning and ticket resolution teams. Guest with Disabilities Advocate/Educator Serve as an expert on the American with Disabilities Act (ADA), ensuring venue and event compliance.
• Train venue staff to deliver inclusive service.
• Seek out new resources to make the arena more inclusive.

What Will You Bring?

• BA/BS Degree (4-year) Related field
• IAVM Venue Management School graduate
• 8-10 years work experience in events management or a comparable/related field
• Experienced public speaker with professional presentation skills
• Experience working in a fast-paced environment, demonstrating an ability to work under pressure, multi-task, recognize problems and find solutions
• Prior experience managing a large number of part-time and full-time employees
• Experience in live events at varying sizes of venues with experience at a major world event as a plus
• Demonstrated skills working well with others and building/maintaining relationships
• Ability to work long irregular hours for an extended period as dictated by events and schedule, including nights, weekends and holidays
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Office programs (Word, Excel, Outlook, PowerPoint)
• Ability to read, listen, and communicate effectively in English, both verbally and in writing
• Proficient in policy and procedure writing and training

Note: The duration of this role is through the conclusion of the LA28 Olympics.

Pay Scale:
$140,000-$157,300

Bonus:
This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time:
We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

• Employer does not offer work visa sponsorship for this position.

What's in it for You?

• Extraordinary People – we're not kidding
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 45-min virtual interview (hiring manager)
• Stage 3: 30-min virtual interview (stakeholder)
• Stage 4: 30-min virutal interview (stakeholder)
• Stage 5: 30-min onsite interview
• This schedule may be subject to change.

More About AXS
AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

To learn more about our culture and values, visit:

More About AEG
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.