Project Manager Flooring

2 weeks ago

Raleigh, North Carolina, United States Storr Office Environments Full time

Title:
Project Manager

Reports To:
Flooring Operations Manager

Summary:

The Flooring Project Manager plays a vital role in delivering exceptional flooring installations for our customers. This position oversees project timelines, monitors on-site progress, tracks product deliveries, and proactively resolves potential issues. The Project Manager also leads pre-installation meetings with installation teams, ensures smooth communication between all parties, and maintains a strong customer experience throughout each project.

Primary Duties and Responsibilities:

Project Site Management:

  • Maintain a thorough understanding of all project site conditions through consistent communication with the customer and/or general contractor.
  • Conduct regular site visits to verify conditions, identify delays, and ensure readiness for installation.
  • Visit high-profile project sites weekly to monitor progress and maintain quality standards.

Project Management Responsibilities:

  • Provide proactive communication to customers regarding project status and milestones.
  • Coordinate with the flooring sales team to confirm product delivery schedules align with project timelines.
  • Adjust delivery schedules when needed to avoid premature arrivals or unnecessary local storage.
  • Issue timely and accurate change orders for delays caused by site unreadiness or customer-related issues.
  • Conduct pre-installation meetings with installation teams to review project scope, discuss site-specific details, and identify potential challenges.

Customer Satisfaction Responsibilities:

  • Sundown Rule:
    Respond to all internal and external inquiries within the same business day (measured by exception).
  • Zero Sells:
    Maintain project-related loss ("zero sells") at or below 0.3% of revenue for assigned projects or accounts.

Supervisory Responsibilities:

  • None

Experience:

  • Minimum of 3 years of project management experience in flooring or related construction trades preferred.

Physical Demands:

  • Ability to lift 10–20 pounds and sit or stand for extended periods.
  • Must be able to type reports, drive to customer locations, and communicate effectively via phone and email.
  • May be required to work limited overtime, including nights, weekends, or holidays as needed.
  • Valid North Carolina (or other state-issued) driver's license required.

Employment Type:

  • Full-time, salaried position averaging 40–45 hours per week.

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