Service Center Support Specialist

About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary
As a seasonal Adventure Readiness Specialist, you are a critical part of the Rivian Service team

during our peak seasonal period, helping us provide seamless care that keeps owners focused

on their adventure and their Rivians ready for the journey ahead. During our seasonal surges in

delivery and service demand, you'll be on the front lines, helping our team navigate the high-volume peaks and ensure every owner's journey continues uninterrupted. This temporary role is also an exciting entry point, offering an expected 6-month, hands-on, rotational development experience that provides a comprehensive overview of our entire service operation. While this is a seasonal, temporary role, it will allow you to build skills that can prepare you for a potential future career as a Technician, Service Advisor, or Parts Advisor.

Responsibilities
This is a dynamic role where you will spend time learning and contributing across three key

Areas

• Vehicle & Site Operations:

• Receive, inspect, and process incoming vehicle inventory.

• Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging.
• Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management.

• Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles.

• Service Production Support:

• Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work.

• Learn to safely use basic hand tools and power tools under direct supervision.

• Support the workshop by maintaining tool and equipment readiness.

• Front-of-House & Parts Support:

• Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment.

• Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems.

• Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians.

• Training & Career Development

• Participate in our TRAIL program—a guided path through hands-on learning, technical training, and professional growth.

• Receive mentorship and on-the-job training across multiple service roles.
• Complete Rivian Learning Network (RLN) modules.
• Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor.

Qualifications

• High School Diploma or GED is required.
• Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred.
• A strong desire to learn, a high degree of adaptability, and a passion for working with your hands.
• Excellent communication and teamwork skills.
• Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period).
• Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs).
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
• Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.

Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at

Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.