Manager, Identity and Access Management Systems

Job Title:
Manager, Identity and Access Management Systems

Position Type:
Fulltime

Location: Dallas, TX or Chicago, IL
(Onsite from Day 1, Hybrid Model – 3 Days Onsite)

What You'll Do:

We are seeking an Identity and Access Management (IAM) Manager responsible for overseeing the daily operations of our IAM team, including assisting with team workload management, timely escalation handling, and day-to-day people management. The IAM team utilizes SailPoint IIQ, Duo MFA, Entra ID/SSO and Ping's ForgeRock Identity Governance suite. The IAM manager will help ensure the IAM support team maintains a strong end-user centric approach to supporting these tools while coordinating with the IAM Director and engineering team on enhancements and process improvements. The position will include hands-on support of our IAM tools and technology.

Along with day-to-day team management, the IAM manager will have an active role evaluating and supplementing our regulatory compliance readiness, assisting with the evaluation of control execution, control testing, finding remediation, process efficiency, and evidence gathering for internal and external auditors.

The ideal candidate will serve as the critical link between strategic leadership and daily execution, managing team workloads and prioritizing IAM product enhancements to align with business objectives.

This is a "people-manager" position with between 3 to 5 direct reports at any given time. Our team has an established culture of high performance through self-sufficiency and individual empowerment. The IAM Manager's leadership style should support this culture by balancing hands-on engagement with trust in the team's expertise and experience.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

Complete all duties typical of people-managers, including individual personnel support, performance reviews, and team-based communication, and limited on-call support.

Coordinate and monitor day-to-day end user support through various channels (Huddles, Slack, email, support tickets), ensuring timely resolution of access requests and technical issues.

Lead backlog management and sprint planning processes, translating strategic priorities into actionable work items and ensuring the team has clarity on priorities and dependencies.

Provide first level management of the execution of Regulatory and Audit requirements including, but not limited to, control reviews, periodic control testing, Policy and Procedure reviews, findings management, internal and external audit tasks, and remediation tasks as necessary.

Provide support to our IAM Engineers and Developers by engaging in design discussions, testing, and validation of IAM product enhancements, upgrades, and quality of life improvements.

Supervisory Responsibilities:

Oversee three to five direct reports.

Mid year and end of year performance evaluations.

Compensation planning

Assist with departmental budgetary considerations.

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

Strong written and spoken communication skills, interacting with various levels of peers, leaders, and end-users.

A general understanding of industry best practices for the execution of Identity and Access Management standards.

Ability to manage and lead individuals in a team setting.

Willingness to proactively identify and complete daily tasks with little supervision for day-to-day operations.

Strong organizational and administration skills

A keen eye for process improvements

Ability to collaborate with peers across departments to help identify potential solutions to IAM related problems.

Candidate should have a compliance mindset that can effectively support auditing and compliance related activities such as evidence gathering, reporting, and presentation of information to governing entities.

Technical Skills:

General IT knowledge of IAM and Direct Products and Tools.

Experience with work prioritization methodologies and Jira/Agile practices to effectively manage product backlogs and team workloads

Familiarity with IAM Identity Governance tools such as SailPoint IIQ, ForgeRock AM, and Entra ID to effectively communicate with technical team members.

Proficient in writing and creating end-user job aids, knowledge articles, and audit preparation documentation.

Education and/or Experience:

Masters degree in information technology, cyber security, or similar fields OR

Bachelors degree with 3 years experience OR

5 Years of experience in IAM with the ability to show strong IAM acumen.

Certificates or Licenses:

Industry recognized certifications (CISSP, ITIL, etc) are a plus but not required