Spa Attendant Supervisor

Empower teams. Elevate experiences. Spa Mirbeau Crossgates is seeking a polished and dedicated Spa Attendant Supervisor who understands the rhythm of hospitality and the impact of thoughtful leadership. Our ideal candidate is a service professional who leads with integrity and blends mindful oversight, hands-on involvement, and genuine hospitality to create exceptional guest experiences.

At Mirbeau, we've spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we're committed to creating a workplace where our people feel supported, respected and empowered to grow. That's why health, balance and well-being are core values in everything we do.

Job Summary

The Spa Attendant Supervisor oversees the Spa Attendant and Laundry Attendant teams to ensure a seamless, elevated guest experience. The position requires a hands-on approach to daily operations, guiding and inspiring the team to maintain clean, organized, and beautifully presented spa facilities aligned with Mirbeau and Forbes standards. This role is essential to maintaining efficiency, flow, and the exceptional wellness experience our guests expect.

Are you ready to lead where only the best of the best belong?

Come find your balance- and your future- with us.

Pay Rate: $21- $23 per hour

Responsibilities

• Guest Experience & Service Excellence
• Uphold company standards of excellence, service, and hospitality in every interaction
• Maintain knowledge of spa offerings, amenities, wellness programs, and policies to provide informed, courteous guidance to guests
• Monitor and inspect all spa areas, including locker rooms, fitness areas, treatment hall, Aqua Bistro, resting area, and closets- ensuring cleanliness, organization, and readiness for guests
• Listen, acknowledge, and resolve guest concerns promptly, courteously, and professionally
• Team Leadership & Operations
• Oversee daily operations of the Spa Attendant and Laundry Attendant teams
• Hire, train, develop, and supervise staff workgroups, providing performance feedback and addressing disciplinary actions as needed
• Create and maintain a positive, motivating work environment that boosts morale, engagement, and productivity
• Schedule staff effectively, manage timekeeping, PTO, and shift coverage for the Spa Attendant and Laundry Attendant staff
• Lead by example with integrity, professionalism, composure, and adherence to company policies
• Collaboration & Communication
• Maintain clear, respectful communication with management team regarding staffing, guest concerns, or operational issues requiring attention
• Attend meetings as required
• Ensure staff adherence to uniform, appearance, and professional behavior standards
• Act as manager-on-duty as assigned, overseeing shift operations
• Directly assist the spa attendants and/or the laundry attendants with shifts as needed
• Maintain a flexible schedule, with the availability to work evenings, weekends and holidays as needed

Qualifications, Skills & Educational Requirements

• Education & Experience
• High school diploma or equivalent required
• 2+ years of experience in spa, hospitality, or related field
• Experience in laundry services, preferably in a supervisory role, within hotels, motels, or other hospitality settings preferred
• Guest Service & Team Leadership
• Dedication to exceptional guest service
• Pleasant, approachable personality and neat, professional appearance
• Strong communication skills, both written and verbal
• Ability to manage, train, and motivate a team
• Ability to maintain composure and a positive attitude in a fast-paced environment
• Technical & Operational Skills
• Knowledge of laundry equipment, supplies, and techniques preferred
• Computer proficiency
• Exceptional attention to detail
• Strong time management, organizational and problem-solving skills with the ability to address challenges effectively
• Physical Requirements
• Must be in good health and able to stand, walk, and bend for extended periods
• Ability to lift up to 40 lbs

Employee Perks & Company Benefits

• Discounted rates for services and retail items within the spa
• 401K with company match
• Medical, Dental, Vision and Life Insurance Plan
• Employee Assistance Program and Resources
• Paid time off for full-time AND part-time employees
• Holiday Pay
• Career advancement potential within the company
• Anniversary Program
• Work Performance Incentives
• And more

Are you ready to lead where only the best of the best belong?

Come find your balance- and your future- with us.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.