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Customer Account Specialist
1 day ago
Description
- Receive and process customer requests via phone and email, including price quotations, purchase orders, order changes, adjustments, and cancellations.
- Deliver excellent customer support and maintain strong customer relationships by providing timely and accurate service.
- Utilize SAP to retrieve customer data, inventory status, and purchase order details, ensuring accurate coding and data entry.
- Track and follow up on delivery inquiries and shipment status.
- Coordinate closely with manufacturing and production control to manage scheduled deliveries.
- Communicate with factories to confirm delivery timelines and requirements, and relay updates to customers.
- Maintain accurate order files, including change notices, scheduling updates, partial shipments, and credit adjustments.
- Prepare and submit required documentation (purchase orders, invoices, return memos) to Accounting for credit or debit processing.
- Develop and maintain accurate sales forecasts, reports, and data analysis.
- Support cross-departmental projects as assigned.
- Actively participate in personal and professional development opportunities.
- Consistently meet or exceed service level and reliability standards.
- Communicate effectively with internal teams and external customers at all organizational levels.
- Perform additional duties as assigned by management.
Requirements
- Bachelor's degree or equivalent experience with a minimum of 3 years of relevant professional experience.
- Proven ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment while maintaining strong attention to detail.
- Excellent communication, organizational, and collaboration skills, with the ability to work effectively within a team and engage professionally with clients.
- Demonstrated ability to work independently, manage multiple accounts, and address diverse client needs.
Salary Description
$30 - $35
