Dental Receptionist

We are building a Dental Front Desk Dream Team and are eager to meet an experienced, full-time Dental Receptionist and Dental Treatment Coordinator for our Boutique Private Practice, Limitless Dental. We are also willing to provide Holiday Bonuses to new team members

Our new polished dental professionals should have a minimum of 2 years of dental receptionist experience and 4-6 years of experience for the Dental Treatment Coordinator role. We are seeking candidates who understands importance of offering Concierge Level service and how patient follow up calls and lead management impact the practice. We are seeking candidates who appreciate these positions as career opportunities

Job Overview:

As our Receptionist and Treatment Coordinator, you will be responsible for assisting the practice by educating patients on their dental needs, as well as helping them to make sound decisions about their care and financial arrangements. It is important our patients leave with an understanding of their treatment prior to their scheduled appointment. In addition to patient assistance, you will maintain robust call activity daily on treatment follow up and lead management, as well as oversees practice collections to maintain minimum outstanding balances.

Essential Functions:

• Act as the liaison/case manager between the practice and the patient.
• Dedicate significant phone call time daily to unscheduled treatment plan and recare follow up.
• Oversee management of marketing lead follow up.
• Participate in ongoing learning related to improving practice operations, case presentation and treatment plan acceptance.
• Is well organized and able to prioritize multiple tasks and responsibilities.
• Presents a professional, friendly, and positive manner to patients upon arrival and departure from their reserved appointments.
• Maintain short call list effectively to fill in the doctor and hygiene schedule gaps.
• Collect all expected out of pocket expenses due for services rendered in office.
• Coordinates and collaborates with clinical staff to ensure seamless patient management experience.
• Develops and maintains doctor/hygienists schedule to meet practice goals
• Greet and check in/out patients from their appointments.
• Increase and stimulate new patient growth by supporting marketing and promotional programs.
• Respond to doctor, patient, and employee concerns and inquiries, and seek assistance when necessary.
• Review with the patients the nature of the problem and treatment diagnosed, answer questions/concerns, discuss and present creative financial options, make agreements (in writing) with regard to treatment, cost, and method of payment while emotional attachment is high.
• Track all treatment presented and follow up with patients no more than two weeks after a financial estimate was presented.
• Monitor the case acceptance ratio on all treatment plans presented. Our goal is 80% case acceptance ratio. A case is considered accepted when a patient has scheduled treatment and has either paid in full, or a financial arrangement is in place.
• Experience and familiarization with third party financing. (Proceed Financing, Cherry, Sunbit.)
• If a patient has insurance, estimate their coverage, educate patients on their benefits/limitations versus their out of pocket expense.
• Ensure all patients scheduled have a SIGNED financial estimate (Treatment plan).
• Ensure that all patient records and consents are current and accurate prior to treatment.
• Maintain and organize the front desk and reception areas for cleanliness
• Complete "end of day" routines such a closing out the business day.
• Prepare treatment acceptance stats huddles.
• Audit schedule for accurate appointment lengths, coding, and balances/treatment to be discussed.

Knowledge Of:

Open Dental software is a plus, Dental Intel knowledge a plus, Microsoft office, accurately correspond with patients verbally and through written communication, excellent telephone techniques, clearly communicate with patients both in person and through written communication using correct grammar, spelling and punctualtion, excellent customer service verbiage.

Skills/Abilities:

• 2 years of reception experience or 4-6 years of high case value dental treatment coordinating experience
• Knowledge of insurance terminology and policies
• Computer proficiency and the ability to learn new programs.
• Ability to demonstrate independent thinking and exercise good/sound judgement.
• Perform frequent repetitive work with attention to detail.
• Flexible and accept different work assignments with a positive approach.
• Follow instructions and take responsibility for your role.
• Exercise confidentiality with patients and patient care.
• Listen attentively for clarification to ensure necessary outcomes.
• Ability to work both independently and in a team environment.
• Ability to adapt to changing environments and priorities.

The Ideal Team Player will:

-have strong dental front desk background and a strong desire to grow in your role

-multi-task effectively

-thrive in a position with varied responsibilities

-have a proven track record with stable work history and great references

-value a workplace culture centered around service to patients and team members alike, mutual respect and ongoing supportive learning

We offer a schedule with No Weekends

Please forward your cover letter and resume for immediate consideration on this outstanding opportunity. We are very eager to welcome a new team member

Job Type: Full-time

Pay: $ $35.00 per hour

Benefits:

• 401(k)
• Continuing education credits
• Dental insurance
• Paid time off

Experience:

• Dental Receptionist: 2 years (Required)
• Dental Treatment Coordinator: 4 years (Required)

Ability to Commute:

• Jersey City, NJ Required)

Work Location: In person