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Customer Service Representative III

2 weeks ago

Fayetteville, Arkansas, United States University of Arkansas Full time $40,000 - $60,000 per year
Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students".

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Closing Date:

10/22/2025
Type of Position:Customer Service


Workstudy Position:

No
Job Type:Regular
Work Shift:


Sponsorship Available:

No
Institution Name: University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas ) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at


Department:Collections


Department's Website:


Summary of Job Duties:The Customer Service Representative III serves as the first point of contact for customers seeking assistance with parking services. This role involves responding to inquiries, resolving parking issues, processing payments and appeals, and providing clear, courteous communication in-person, over the phone, and via email.

This position is governed by state and federal laws and agency/institution policy.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications:

Minimum Qualifications:

  • High school diploma or equivalent

  • At least one year of customer service or administrative experience

Preferred Qualifications:

  • Associate degree from an accredited institution of higher education

  • At least two years of cashier experience

  • Proficiency in Spanish and English

Knowledge, Skills & Abilities:

  • Proficiency with computers and standard office software

  • Knowledge of or ability to learn parking regulations and systems

  • Knowledge of basic mathematics

  • Strong communication and problem-solving skills

  • Ability to maintain professionalism in difficult and stressful interactions

  • Ability to research files, verify information, and complete forms and applications

  • Ability to compile data, prepare reports, and maintain files


Additional Information:


Salary Information:

$39,


Required Documents to Apply:

Cover Letter/Letter of Application, License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status


Recruitment Contact Information:

Sherry Williams,


All application materials must be uploaded to the University of Arkansas System Career Site   

Please do not send to listed recruitment contact.


Special Instructions to Applicants:

copy of valid driver's license
Pre-employment Screening Requirements:Criminal Background Check, Financial Credit Check, Motor Vehicle Reports Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.


Constant Physical Activity:Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking
Frequent Physical Activity:Standing, Walking
Occasional Physical Activity:N/A
Benefits Eligible:Yes