Library Associate 2

1 week ago

Homestead, Florida, United States Library Systems & Services LLC Full time
:

JOB SUMMARY

The Library Associate 2 is the Cybrarium's front line role and is responsible for the overall customer service focus of the Library. Under direction from management, Library Associate 2 performs a variety of moderately complex technical and paraprofessional duties in support of various sections and functions of the Cybrarium. his position reports to the Assistant Director. This position spends the majority of their time on a service desk assisting patrons, or in circulation related duties. We are seeking someone with excellent customer service skills, the ability to effectively communicate, and the ability to multitask.

The Cybrarium is open seven days a week. Weekend and evening hours are required for this position.

Hours worked per week: 20

PRIMARY RESPONSIBILITES

An individual must be able to perform each essential duty and responsibility satisfactorily.

  • Provides customer service by welcoming patrons, issuing library cards, checking out materials, and managing patron accounts
  • Assists patrons with locating materials or basic information needs, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
  • Assists patrons with virtual reality (VR) services: booking reservations, aiding new users, providing technical support, and cleaning and maintaining equipment
  • Checks in and processes materials as necessary
  • Accepts and processes fines, fees, or other payments
  • Provides information regarding programs, events, conference rooms, etc.
  • Shelves library materials and pulls library materials to fill patron requests
  • Inform patrons of rules of conduct as necessary, and enforce those rules when appropriate, and escalate patron conduct or safety issues to appropriate management
  • May supervise library volunteers and interns in the absence of senior staff
  • May assist with library programming and outreach efforts
  • Other duties as assigned

Requirements:

JOB REQUIREMENTS

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education,

training and/or work experience required.

  • H.S. Diploma or GED required
  • Two years of public library experience preferred
  • Basic knowledge of technology, library systems and databases, and STEM services preferred
  • Ability to work a regular schedule that includes a combination of days, evenings, and weekends
  • Excellent customer service skills
  • Knowledge of Microsoft Office Suite

Physical Requirements

  • Must be able to frequently move from place to place within the location; file and retrieve books and other items on high shelves.
  • Lift/push up to 25 pounds and occasionally up to 35 pounds. of heavy boxes, books, and equipment; work in confined spaces; walk; bend; stoop; reach; and climb.

Benefits

  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Tuition Assistance
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

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