Client Services Quality Assurance Trainer
2 weeks ago
- Create tutorials to help end-users use a variety of applications
- Execute training sessions to raise product awareness, enhance colleague knowledge and support business objectives
- Establish and institute effective training methods, techniques and tools to support learning objectives
- Establish effective working relationships with line of business colleagues, product managers and subject matter experts
- Identify procedures and scenarios for the quality control of products and services
- Process product reviews and inform the development team of defects and errors
- Monitor efforts to resolve product issues and track progress
- Spot areas for improvement to enhance the product's efficiency
- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
- Create tutorials to help end-users use a variety of applications
- Create, review and refine user experience documents
- Assure the reliability and consistency of production by checking processes and final output
- Report all malfunctions to production executives to ensure immediate action.
- Training, motivating, coaching, and correcting employees to ensure that standards are met.
- Create project schedules identifying all tasks required for small, medium and large testing events.
- Creates and modifies procedures to solve business problems. Defines problems and identifies solutions for project requirements.
- Good knowledge of project management techniques are required.
- Strong technical knowledge, with hands-on experience with industry-standard tools and languages
- Ability to lead projects in establishing and supporting project goals, tasks and priorities or regularly coach other project personnel to ensure forms are developed in a way that complies with architectural standards and established methodologies and practices.
- Contribute to implementation and ongoing improvement of department's deployment process and offer opinions on readiness of projects to move on to the next stages.
- Devises or modifies procedures to solve problems considering computer equipment capacity and limitations, operating time and form of desired results.
- Maintains contact with vendors, industry peers, and professional associations to keep informed of existing and evolving industry standards and technologies.
- Minimum 2 years Banking or Financial Customer service
- Minimum 3 years experience in banking or financial services industry required
- Minimum 5 years Microsoft Office experience required
WHAT'S IN IT FOR YOU? Compensation Starting base salary: $ $50.14 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
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