Host\Hostess

Host/Hostess

Pay: $16.00 per hour

Schedule: Sun., Wed., Thurs., Fri., & Sat. 6:30 AM - 3 PM, Mon. & Tues. Off

Who We Are:

Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR's 'Spirit of Hospitality' and our Smoky Mountain community.

Purpose:

Be right in the heart of hospitality as you help create memorable moments with guests as our Food & Beverage Host/Hostess. Your warm and inviting personality will set the tone for our guests' experiences during their stay with us. Provide high-quality service while guests enjoy one of our unique dining experiences. Provide menu assistance, answer questions over the phone and in person, and direct guests to the correct dining location. environments.

Primary Essential Duties & Responsibilities:

Managing the Business:

The Food & Beverage Host/Hostess will work 8-10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.

• Welcome guests with a friendly smile, answer questions, and assist them with the menu.

• Manage wait times and reservations with poise.

• Ensure the dining area stays well maintained.

• Follow all set restaurant policies, in compliance with FDA and corporate guidelines.

• Collaborate with other hosts and hostesses to create smooth processes.

• Receive TOSHA certification to handle biohazards in compliance with proper training. Understand all safety regulations and operate systems in accordance with all safety measures.

• Instruct guests on how to operate cashless payment systems.

• Host a safe and interactive environment that all children and families can enjoy.

• Interact with team members and guests in a positive and friendly manner during all shifts, in all situations.

• Knowledge and ability to comply with all company operating policies and procedures.

• Perform other incidental and related duties as required and/or assigned.

• Management reserves the right to change, remove or add to these duties as necessary.

Commitment to SMR's Legendary Service:

• Align with SMR's promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.

• Actively participate in empowering and encouraging team members to have exceptional guest interactions.

• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

Quality of Work Statement:

• High standard of accuracy in all aspects of the job and other project assignments.

• Maintain strict confidentiality and excellent judgment regarding privileged information.

• Ensure my work areas are safe, organized and maintained.

Personality / Attitude:

• As a professional leader is honest, acts with integrity, follows through on commitments, accepts responsibility for my actions, approaches others in a tactful manner, and reacts well under pressure. Clearly distinguishes between right and wrong.

• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.

• Enjoy working with people, training others and providing excellent guest service.

• Willingness to learn best practices and adapt to procedural changes.

• Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.

• Recognized as a positive influence on others.

• Ability and commitment to work well with other staff.

• Appearance, hygiene and dress represent the company's image.

Skills / Knowledge:

• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability to work in a fast-paced, demanding work environment.
• Maintain a culture of legendary service and hospitality among all team members.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
• Strong organizational skills with excellent attention to detail (ATD).
• Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
• Ability to accept that conflict happens; act to clarify the issue, bring parties together, identify a solution and monitor for resolution.

Physical Requirements:

• Stand and walk for most of the workday.
• Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.
• Climb 3-5 flights of stairs, sometimes multiple times per day.

Education / Experience:

• High school diploma preferred.
• Customer experience preferred.
• Strong attention to detail.
• Outgoing and have excellent people skills.
• Ability to work efficiently with others.
• Ability to deal with a diversified workforce.

Benefits:

• Years of Service Getaway (receive a company paid vacation after a year of service)
• 401k with 4% company match
• Health, dental, and vision insurance for $12 per week
• Paid Time Off
• Sick Time
• Maternity/Paternity Leave
• Professional Growth Opportunities
• Tuition Reimbursement
• Employee Discounts

Essential Functions:

Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own. Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, chemicals, chlorine and water. Some work will be performed indoors and/or in an indoor office environment. Stand and walk for the majority of the day. This position requires continuous ability to remember information.

Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

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