Technical Business Analyst

Job Description

Job Title: Technical Business Analyst

Department: Acrisure Digital Solutions

About Acrisure:

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Position Overview:

The Technical Business Analyst will focus on business analysis, research, and development of knowledge base content for both consumer-facing and employee-facing audiences. A key part of this role is ensuring that knowledge content is structured to support agentic AI solutions, enabling automation, self-service, and enhanced decision-making. The role also involves analyzing business processes, supporting technical requirements, and assisting in the implementation of innovative solutions to improve organizational efficiency and performance.

Key Responsibilities:

• Gather and document business and technical requirements alongside stakeholders and team members.

• Develop and maintain consumer-facing and employee-facing knowledge base articles, ensuring clarity, accuracy, and usability.

• Structure knowledge content to be AI-compatible, enabling agentic AI systems to retrieve, interpret, and act on information effectively.

• Document business processes and workflows to support system improvements and knowledge management.

• Assist senior analysts with process modeling, system gap analysis, and identifying opportunities for automation or AI support.

• Translate user requirements into functional requirements, user stories, process diagrams, and solution outlines.

• Support testing activities, including writing test cases and participating in user acceptance testing (UAT).

• Facilitate communication between technical teams and business stakeholders; track and report project updates.

• Analyze and scrub data from multiple sources to support system integration, knowledge management, and decision-making.

• Provide basic user support, troubleshoot minor system issues, and contribute to continuous improvement of knowledge workflows.

• Assist in creating training materials, user guides, and documentation aligned with both human and AI user needs.

• Create knowledge content that empowers both consumers and employees, while enabling AI-driven automation.

• Ensure business and technical requirements align with project objectives.

• Identify process improvements and AI-enablement opportunities to enhance efficiency.

• Facilitate seamless collaboration across technical and business teams, supporting data-driven and AI-assisted decision-making.

Qualifications:

• Bachelor's degree or equivalent experience in Business, IT, or related field.

• 1–3 years of relevant experience, including internships or academic projects.

• Strong interest in technology, knowledge management, business processes, and data analysis.

• Familiarity with SQL, APIs, system integration, and application workflows.

• Knowledge of AI systems, agentic AI concepts, and structuring content for AI use is a plus.

• Basic knowledge of data visualization tools (Power BI, Tableau, Google Data Studio).

• Experience with software testing, process flows/diagrams (Lucidchart, ), and Agile/Scrum frameworks.

• Strong written and verbal communication skills; highly organized, detail-oriented, and adaptable.

• Proactive problem solver with ability to multitask and meet deadlines under pressure.

• Certification or coursework in business analysis or knowledge management is a plus.

Benefits and Perks:

• Competitive compensation
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave, paid paternity leave, and fertility benefits
• Career growth and learning opportunities
• …and so much more

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

.

Welcome, your new opportunity awaits you.

Pay Details:

The base compensation range for this position is $95,000 - $115,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting .

California Residents: Learn more about our privacy practices for applicants by visiting the

Acrisure California Applicant Privacy Policy

.

Recruitment Fraud: Please visit here to learn more about our

Recruitment Fraud Notice

.

Welcome, your new opportunity awaits you.