Sr. Consumer Experience Data Analyst

2 weeks ago

Pasadena, Texas, United States NavitsPartners Full time
Sr. Consumer Experience Data Analyst

Location: Houston, TX

Job Overview

The Sr. Consumer Experience Data Analyst will play a key role in transforming consumer feedback and operational data into strategic insights that drive improved experience outcomes. This position supports experience improvement initiatives by leveraging advanced analytics, data visualization, and cross-functional collaboration. The ideal candidate brings strong analytical expertise, project management capabilities, and a passion for elevating consumer experience across the organization.

Desired Skill Set
  • Strong background in data science and analytics
  • Experience with project management
  • Skilled in data extraction, analysis, and visualization
  • Proficiency with Epic Analytics and programming languages such as R, Python, and Sigma
  • Experience maintaining dashboards and generating reports
  • Understanding of data engineering and ETL processes
  • Proven ability to translate data into actionable insights that improve consumer experience
  • Excellent communication, presentation, and collaboration skills
  • Strong time-management skills with the ability to prioritize multiple requests
  • Ability to work across multiple campuses and partner effectively with leaders
Minimum Qualifications
Education
  • Bachelor's degree required in: Healthcare Administration, Business Administration, Health Science, Math, Statistics, Business Intelligence, Marketing, or Engineering
  • Master's degree in Business or Health Management preferred
Experience / Knowledge / Skills
  • 3–5 years of experience in healthcare administration, data analytics, consumer experience programs, survey methodologies, or voice-of-customer analytics (preferably in healthcare)
  • Project management experience strongly desired
  • Ability to perform complex analysis and interpret trends, KPIs, and customer experience data
  • Demonstrated growth in leadership ability
  • Ability to independently manage workloads and prioritize deadlines
  • Experience with third-party consumer experience survey platforms is a plus
  • Experience developing or innovating data visualization dashboards
  • Familiarity with CAHPS, Vizient, Value-Based Purchasing, and CMS regulations a plus
  • Strong communication, analytical, research, and problem-solving skills
  • Excellent planning and organizational skills
  • Demonstrates compassion, credibility, and commitment to community
Key Responsibilities
  • Perform advanced analysis and interpretation of consumer feedback data
  • Provide insights and strategic recommendations to leadership to support consumer experience improvement
  • Contribute to the design and implementation of process improvement strategies
  • Develop trend analysis reports comparing internal and external benchmarks
  • Ensure data accuracy, integrity, and consistency in reporting
  • Collaborate closely with vendors, data teams, IS teams, consumer experience managers, and field leaders to enhance consumer satisfaction
  • Lead or co-lead medium to large projects in partnership with the Manager
  • Assist in project planning, execution, and monitoring
  • Maintain awareness of CMS and related government reporting requirements to ensure regulatory compliance
  • Support organizational initiatives that promote safe, efficient, and personalized care
  • Participate in professional development, mentorship, and departmental goals
  • Perform other duties as assigned

About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

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