Automotive Service Advisor

2 weeks ago

Prescott, Arizona, United States Jim's Auto Clinic Full time $50,000 - $70,000 per year

Overview

We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will be the primary point of contact for customers seeking automotive services, ensuring they receive exceptional service and accurate information regarding their vehicle's needs. Your expertise in automotive diagnostics and customer service will help facilitate smooth operations within our service department.

Responsibilities

  • Greet customers and assess their automotive service needs.
  • Provide detailed explanations of services and repairs required for vehicles.
  • Utilize your mechanical knowledge to offer accurate estimates and recommendations.
  • Coordinate with service technicians to ensure timely completion of repairs.
  • Recommend/sell additional services based on customer needs and vehicle condition.
  • Maintain accurate records of customer interactions, services performed, and parts used.
  • Handle cash transactions and process payments efficiently.
  • Address customer inquiries and resolve any issues related to service or repairs.
  • Stay updated on automotive technologies and trends to provide informed advice.

Skills

  • Strong background in auto service management and automotive repair.
  • Proficiency in selling services while maintaining customer satisfaction.
  • Experience with automotive diagnostics and mechanical knowledge essential for effective advising.
  • Familiarity with vehicle maintenance tasks such as oil changes, brake repair, tire service, alignment, suspension work, and more.
  • Excellent customer service skills with the ability to communicate effectively with clients.
  • Experience in auto estimating and service writing is beneficial.
  • Cash handling experience is preferred.
  • A passion for automobiles combined with strong sales skills will contribute to your success in this role. Join us as we strive to provide top-notch automotive services while fostering a positive environment for both our customers and team members.

Job Type: Full-time

Pay: $50, $70,000.00 per year

Benefits:

  • 401(k) matching
  • Employee discount
  • Paid time off

Work Location: In person

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