Senior Client Engagement Specialist

Job Title: Senior Client Engagement Specialist

Job Description

The Sr Client Engagement Specialist acts as the primary liaison between the company and its major aerospace customers, overseeing all routine business activities associated with customer orders. This includes processing purchase orders, coordinating schedule changes, providing post-sale support, preparing price quotes, and resolving billing disputes. The role demands strong ERP and Microsoft Office skills, excellent communication capabilities, and the ability to collaborate effectively across internal teams to ensure customer satisfaction and efficient order management.

Responsibilities

• Process customer purchase orders accurately and efficiently.
• Coordinate schedule changes to align with customer needs.
• Provide post-sale support to ensure customer satisfaction.
• Prepare and present price quotes for aerospace products and services.
• Resolve billing disputes and issues promptly.
• Collaborate across internal teams to ensure seamless order management.

Essential Skills

• Minimum of 5 years of customer service experience.
• Experience in the aerospace industry.
• Proficiency in ERP systems, with preference for AS400 or Oracle.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication and interpersonal skills.
• Strong data integrity and adherence to department turnaround times.

Additional Skills & Qualifications

• AS/AA degree or equivalent.
• Flexibility and commitment to customer care.
• Ability to build rapport and promote communication across internal supply chain teams.
• Well-organized, multi-tasking, self-starting individual.

Work Environment

The work environment offers a supportive and engaging atmosphere, with a comprehensive benefits package that includes health, wellness, and retirement plans. Employees enjoy medical, dental, and vision insurance, health savings accounts, and wellness programs. Retirement benefits include a 401(k) plan with employer match and additional financial planning resources. The company provides generous paid time off, including vacation days, sick leave, and family leave. Flexible work arrangements, professional development opportunities, and employee perks such as gym membership reimbursements and discounts on products and services enhance work-life balance.

Job Type & Location

This is a Contract to Hire position based out of Valencia, CA.

Pay and Benefits

The pay range for this position is $ $38.70/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Valencia,CA.

Application Deadline

This position is anticipated to close on Nov 27, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.