ORS Agent, Compliance Agent I

5 days ago

Ogden, Utah, United States State of Utah Full time

Are you looking for an opportunity to grow and expand your skills in an interesting and rewarding line of work? If so, this career may be the one for you

Experience a positive work-life balance, with a Monday through Friday (8am - 5pm) work schedule and excellent benefits

Contribute to our communities by helping the Utah Office of Recovery Services (ORS) in their mission to promote responsibility, by providing child support services and support for children in care to help ensure parents are financially responsible for their children. ORS also works to help ensure public funds are used appropriately through the efforts of our Bureau of Medical Collections.

Starting Pay: $20.31

The hourly rate of pay goes up to $21.51 per hour upon successful completion of a one-year probation period

Responsibilities and Duties

We are looking for hard working, ambitious people to:

  • Receive extensive training to learn the interesting process to legally establish paternity and child support orders and/or enforce orders by collecting child support and enforcing other provisions within the order.
  • Verify and/or correct balances which may be owed, determine appropriate legal action including garnishment, lien, etc.
  • Prepare documentation in support of cases presented in court hearings.
  • Conduct research to gather evidence, analyze facts, and apply knowledge of the Office of Recovery Services rules, regulations, and policies.

Qualifications

  • Proficiency in a technologically driven environment with intermediate to advanced computer skills.
  • Exceptional ability to multi-task and quickly make decisions.
  • Strong customer service and communication skills with an ability to assist people in a manner which shows sensitivity, tact and professionalism, without prejudice or bias.
  • Ability to effectively contact individuals or organizations to secure delinquent payments, and/or make payment arrangements for money owed.
  • Effectively interpret, clarify, explain and apply agency policy and procedures, business practices, federal or state laws and regulations

Why You Should Join Our Team

Work with a great team, receive great health and retirement benefits, and paid time off, including 12 paid holidays off per year. Find out more about the benefits that make working for the State of Utah awesome, by

The Agency

The Office of Recovery Services is a division within the Department of Health and Human Services, whose primary mission is to promote responsibility.

Supplemental Information
  • All ORS job offers are contingent upon passing a Criminal Background Check.
  • The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPAA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR a). Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions.

Physical Requirements:

  • Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

Working Conditions:

  • Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.

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