IT Support Specialist II

What's Under The Hood
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.

That's Nice, But What's the Job?
As an IT Support Specialist II, you will play a key role in supporting the daily IT operations across DriveTime's corporate locations and remote workforce. You'll troubleshoot and resolve hardware, software, and network issues while maintaining high standards of IT cleanliness and organization. This role requires strong multitasking skills to manage support tickets, assist walk-up requests, and serve as an escalation point for IT Support Specialist I team members.

Responsibilities

• Deliver on-site and remote technical support for corporate offices and distributed teams.
• Evaluate, prioritize, and resolve support tickets, ensuring clear communication with all stakeholders.
• Act as an escalation resource for IT Support Specialist I team members.
• Diagnose and troubleshoot issues related to hardware, software, and network systems.
• Lead and contribute to IT-related projects assigned by IT leadership.
• Collaborate with System Administrators on broader IT initiatives and improvements.

So, What Kind of Folks Are We Looking for?
The Specifics

• Minimum 3-4 years of end-user computing experience in an enterprise environment
• Works with minimal supervision (self-starter/self-motivated)
• Technical Support for laptop/desktop users with hands-on in person experience
• After-hours and/or weekend flexibility a plus
• Exhibits strong customer service skills
• High School Diploma or equivalent
• Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered

Nice to have:

• A+ certification
• Apple certifications or equivalent experience
• Any two-factor authentication tool experience
• Mobile Device Management
• Intune/Autopilot experience
• Microsoft Office 365 (Outlook, Teams, etc.)
• Any VPN service experience
• Remote software (remote login and troubleshooting experience)

So What About the Perks? Perks matter

• We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.
• Medical, dental, and vision, oh my DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
• Wellness Program. Health is wealth This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities
• Gratitude is Green. We offer competitive pay across the organization, because, well... money matters
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout
• Give Us a Reason (or not), and We'll Celebrate. Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other's company outside of day-to-day work.
• Smart-Casual Dress. Come dressed in jeans (you'll fit right in with the rest of us).
• Paid Time Off. Not just lip service: we work hard, to play hard Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn

Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment