Manager, IT Operations

IT Operations Manager
Brentwood, TN (Hybrid)
IVX Health is growing fast, and we're looking for an
IT Operations Manager
to lead and elevate our IT service delivery across the organization. This is a unique opportunity to combine hands-on technical expertise with strategic leadership in a dynamic, mission-driven healthcare environment.

We're seeking an experienced IT leader who thrives in fast-paced settings, enjoys solving complex challenges, and is passionate about building efficient, scalable systems that support business growth and an exceptional user experience.

This role is based in our Brentwood, TN headquarters and follows a flexible hybrid schedule with four in-office days per week and additional flexibility.

About The Role
The
IT Operations Manager
plays a pivotal role in ensuring IVX Health's technology infrastructure and support functions run seamlessly across both corporate and center-level environments. This role leads our IT service desk and support teams, driving operational excellence while delivering an outstanding end-user experience.

In addition to overseeing daily IT operations, this position partners with senior leadership to shape IT strategy, enhance system performance, and implement technology solutions that align with business goals. Success in this role is defined by reliable IT operations, strong team leadership, and a proactive approach to continuous improvement and innovation.

What You Will Do

• Oversee daily IT service desk and support operations, ensuring timely and effective technical assistance for all employees.
• Lead, coach, and develop IT support team members, fostering a high-performance and service-oriented culture.
• Develop and implement IT policies, procedures, and best practices to optimize service delivery and operational efficiency.
• Monitor help desk performance metrics, track user satisfaction, and identify opportunities for improvement.
• Manage IT infrastructure, including hardware, software, and system performance, recommending upgrades and enhancements as needed.
• Oversee vendor relationships and service-level agreements (SLAs), ensuring quality and reliability from external providers.
• Collaborate with business leaders to align IT initiatives with organizational objectives and operational priorities.
• Evaluate, recommend, and implement new technologies that improve efficiency, security, and system reliability.
• Maintain IT compliance, security standards, and up-to-date documentation of systems and processes.
• Provide Tier 2 and Tier 3 technical support for escalated issues when needed.

What We Are Looking For
We're looking for a hands-on IT leader who combines technical expertise with strong communication and people management skills. You might be a great fit if you have:

• Proven experience leading IT support or operations teams in a corporate or multi-site environment
• Strong understanding of IT service desk operations, system performance management, and incident response best practices
• Technical proficiency in system installation, configuration, troubleshooting, and network/cloud technologies
• Excellent communication and collaboration skills, with a focus on delivering exceptional customer service
• Ability to manage multiple projects and priorities in a fast-paced, evolving environment
• A proactive mindset, with a passion for process improvement and operational excellence

Qualifications

• Bachelor's degree in Information Systems, Computer Science, or a related field (or equivalent years of relevant experience in IT operations and support)
• 2–3 years of experience in IT operations, help desk management, or technical support
• Proven experience in a leadership role within IT operations, preferably as an IT Operations Manager or in a similar capacity.

About IVX Health
IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We're transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

Our Mission:
To improve the lives of those we care for by redefining the care experience

Our Vision:
To be the nation's preferred destination for pharmaceutical care of complex chronic conditions

Our Commitment:
To deliver an unmatched care experience with a foundation in world class service and clinical excellence

Benefits We Offer

• Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
• Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
• Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
• Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
• 401(k) Retirement Plan – Secure your future with a competitive company match.
• Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
• Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
• Life and AD&D Insurance – Financial protection for you and your loved ones.
• Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
• Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
• Continuing Education – Access to a CEU library for ongoing professional development.
• Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
• Employee Referral Bonus – Earn rewards for helping us find top talent.

Note: Benefits may vary by employment type. Contact HR for details on eligibility and coverage.
EEO STATEMENT
IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

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