Technical Support Associate Analyst

43 minutes ago

Bloomfield Hills, Michigan, United States Cigna Healthcare Full time

The Technology Solution and Support (TSS) team helps employees with their technology needs in the office and remotely. As a Technical Support Associate Analyst, you will provide excellent customer service while installing, troubleshooting, and repairing computer systems and related equipment. You will also help solve technical issues, manage support requests, and suggest improvements to keep systems running smoothly.

Responsibilities:

  • Set up, troubleshoot, and repair computer hardware and software.

  • Configure and diagnose mobile devices.

  • Fix voice, video, and network issues.

  • Test systems after outages to confirm they work.

  • Escalate unresolved issues quickly.

  • Track hardware inventory.

  • Document and update request status.

  • Communicate clearly with colleagues and follow up for satisfaction.

  • Apply approved system updates.

  • Recommend improvements to reduce issues.

  • Work with other teams to restore service.

  • Support process improvement initiatives.

  • Deliver excellent service to colleagues.

  • Alert the team when major problems occur.

Qualifications:

  • Microsoft Windows and Office.

  • Apple hardware/software (Mac experience is a plus).

  • Networking and IP phone systems.

  • Audio/Visual systems.

  • Problem-solving and sound judgment.

  • Clear communication (written and verbal).Strong customer service skills.

  • 1+ year in PC or network support preferred.

  • A+ certification or similar training is a plus.

  • Associate degree or equivalent experience in technology, hospitality, retail, or customer service.

  • Self-motivated, team player, and honest.

  • Willing to learn and work outside normal hours or on-call when needed.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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