Service Dispatcher

4 days ago

Costa Mesa, California, United States Cb Full time


WHO WE ARE: We are an innovative EV charging manufacturer dedicated to delivering reliable, modular, and customer-focused charging solutions that support the transition to clean transportation. Our chargers are designed for serviceability, reliability, and customization, supported by a customer-centric team committed to operational excellence. We strive to provide best-in-class service through efficient coordination, proactive communication, and exceptional customer care.

JOB SUMMARY: The Service Dispatcher plays a vital role in coordinating and executing field service operations. This position manages scheduling, tracking, and support for service activities across our nationwide EV charger network. You will work closely with field technicians, customers, and service partners to ensure timely response to service needs, accurate reporting, and seamless communication across departments. The role also includes data tracking, invoicing support, and special project coordination to maintain operational efficiency and customer satisfaction.

ESSENTIAL FUNCTIONS:
  • Coordinate and schedule field service activities to ensure timely response and efficient resource use.
  • Manage daily and weekly schedules for field teams to support on-time completion of service work.
  • Monitor open service tickets and follow up to ensure prompt resolution and proper documentation.
  • Maintain accurate records in CRM or dispatch systems for tracking, analysis, and reporting.
  • Compile performance data and metrics on response times, field activities, and service outcomes.
  • Verify and process invoices, ensuring accuracy of labor hours, parts, and materials.
  • Communicate clearly and courteously with customers regarding scheduling, updates, and service completion.
  • Collaborate with Technical Support and Engineering teams on escalated or recurring issues.
  • Support special projects, including process improvements, service analytics, and reporting initiatives.
  • Perform other duties as needed to assist the Service Operations team.

EDUCATION AND EXPERIENCE:
  •  Familiarity with EV charging industry standards or basic electrical systems preferred.
  •  Associate degree or equivalent experience in business administration, logistics, or operations preferred.
  •  2–4 years of experience in dispatching, service coordination, or operations support within manufacturing, field service, or construction industries.
  • Experience coordinating with field teams, technicians, or contractors required.
  • Familiarity with CRM or field service management tools.
  • Proficiency in Microsoft Excel and general data management/reporting.
  • Excellent communication, organization, and follow-up skills.
  • Experience with invoicing, work order tracking, or project reporting strongly preferred.


COMPETENCIES:
  • Strong customer communication and problem resolution skills.
  • Customer-first, solution-oriented mindset.
  • Excellent coordination and multitasking ability in a dynamic environment.
  • Strong analytical and data-tracking skills with attention to accuracy.
  • Highly organized, structured, and dependable.
  • Effective communicator across departments and with external partners.


PHYSICAL REQUIREMENTS:
  • Prolonged periods sitting at a desk and working on a computer.
  • Occasional lifting of up to 25 lbs
  • Regular use of office equipment such as computers, phones, and printers.

AAP/EEO STATEMENT: Chargetronix is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Compensation: $68,640.00 per year

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.



About Chargetronix We're more than just a company; we are a revolution that will empower a sustainable future
Our state-of-the-art modular EV chargers are designed to not only meet but exceed the demands of the modern consumer. We are an innovative EV charging company aiming to provide excellent customer service and support throughout the installation and ownership process. Our chargers are designed for reliability, easy serviceability by any technician, and customizability to each client's needs.

Our Mission
Accelerating the world's transition to sustainable energy
We aim to provide high-performance, eco-friendly charging solutions that are reliable, powerful, user-friendly, and accessible.
We are committed to being industry leaders by reliably delivering customized, customer-centric solutions. We endeavor to deliver unparalleled customer service by swiftly providing optimal solutions tailored to individual client needs.

Our Journey
Anchored by a team of industry veterans who bring many years of expertise to our mission
Our rise in the clean energy sector has been defined by an unwavering commitment to innovation, quality, and customer satisfaction.
By merging seasoned wisdom with fresh perspectives, we're not just meeting the demands of the sustainable transportation landscape—we're setting the standard for what's possible.

  • Customer Service Representative

    7 days ago

    Costa Mesa, California, United States U-Haul Full time

    Compensation Range: $16.50 to $25.00 HourlyLocation:2680 Newport Bl, Costa Mesa, California 92627 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...

  • Salesforce Developer

    5 days ago

    Costa Mesa, California, United States AAA Auto Club Enterprises Full time

    We are seeking an experiencedSalesforce Developerwho will be the technical engine for our Salesforce ecosystem. This role demands deep proficiency inLightning Web Components (LWC/Aura), APEX, and advanced programmatic development withinSalesforce Service CloudandField Service Lightning (FSL). Candidates should also bring expertise inAgentforce / AI-agent...

  • emt

    2 weeks ago

    Costa Mesa, California, United States Premier Ambulance Full time

    We are looking for motivated and professional Emergency Medical Technician's to join our growing team The EMT will be responsible for providing high-quality patient care and safe medical transport in both emergency and non-emergency settings.Wages ranging from *$21.50 (*with ambulance experience) and more. Slightly lower pay for brand new EMTs. NOTE: Some...

  • Security Supervisor

    2 weeks ago

    Costa Mesa, California, United States ACSC Management Services Full time $67,000 - $90,000 per year

    The ideal candidate will have proven management experience preferable in intelligence operations and/or physical security environments such as GSOCs, RSOCs, or fusion centers. This role requires a strategic thinker with hands-on leadership capabilities and a deep understanding of threat monitoring, incident response, and intelligence integration.This...

  • Assistant Facility Security Officer

    1 week ago

    Costa Mesa, California, United States Anduril Full time

    Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's...

  • Dispatcher

    2 weeks ago

    Costa Mesa, CA, United States Benrich Service Full time

    BENRICH SERVICE COMPANY INC. At Benrich Service Company, Inc we are proud of our accomplishments. We have been in business for over 62 years, and we operate with honesty and high integrity. Benrich is a leader in our industry of service and repair for water heating equipment, water treatment and plumbing. We service over 200,000 apartments, condominium...

  • Dispatcher

    2 hours ago

    Costa Mesa, CA, United States Benrich Service Full time

    BENRICH SERVICE COMPANY INC. At Benrich Service Company, Inc we are proud of our accomplishments. We have been in business for over 62 years, and we operate with honesty and high integrity. Benrich is a leader in our industry of service and repair for water heating equipment, water treatment and plumbing. We service over 200,000 apartments, condominium...

  • Public Safety Dispatcher/Senior Public Safety Dispatcher

    4 weeks ago

    Costa Mesa, United States Government Jobs Full time

    Public Safety DispatcherThe City of Costa Mesa now offers a $15,000, one-time signing bonus for qualified Lateral Public Safety Dispatcher applicants. This bonus will be paid out at $5,000 upon hire, $5,000 upon completion after one year of service, and $5,000 upon completion of 18 month probation. To qualify for this signing bonus, candidates must meet all...

  • Service Plumbing Dispatcher/Coordinator

    4 weeks ago

    Mesa, United States IICRC Full time

    Service Plumbing Dispatcher/CoordinatorSmith Plumbing, Heating, and Cooling LLC is a trusted name in plumbing and HVAC services in Mesa, AZ. We are growing and looking for a Service Plumbing Dispatcher/Coordinator to join our dynamic team. If you thrive in a fast-paced environment and have a talent for organization, scheduling, and customer service, we want...

  • Service Plumbing Dispatcher/Coordinator

    2 weeks ago

    Mesa, United States ServiceMaster Restore Full time

    Benefits:401(k) matchingDental insuranceHealth insuranceOpportunity for advancementPaid time offVision insuranceService Plumbing Dispatcher/CoordinatorLocation: Mesa, AZJob Type: Full-TimeAbout Us:Smith Plumbing, Heating, and Cooling LLC is a trusted name in plumbing and HVAC services in Mesa, AZ. We are growing and looking for a Service Plumbing...

  • Service Plumbing Dispatcher/Coordinator

    4 days ago

    Mesa, Arizona, United States ServiceMaster Restore® Full time

    Benefits401(k) matchingDental insuranceHealth insuranceOpportunity for advancementPaid time offVision insuranceService Plumbing Dispatcher/CoordinatorLocation: Mesa, AZJob Type: Full-TimeAbout UsSmith Plumbing, Heating, and Cooling LLC is a trusted name in plumbing and HVAC services in Mesa, AZ. We are growing and looking for a Service Plumbing...

  • Customer Service Representative

    2 weeks ago

    Mesa, AZ, United States Aire Serv Full time

    Receive incoming calls in a professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additional work and earn business - Complete work orders, retur Customer Service Representative, Customer Service, Dispatcher, Representative, Dispatch, Retail

  • Customer Service Representative

    1 week ago

    Mesa, AZ, United States Aire Serv Full time

    Receive incoming calls in a professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additional work and earn business - Complete work orders, retur Customer Service Representative, Customer Service, Dispatcher, Representative, Dispatch, Retail

  • Customer Service Representative

    2 weeks ago

    Mesa, AZ, United States Aire Serv Full time

    Receive incoming calls in a professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additional work and earn business - Complete work orders, retur Customer Service Representative, Customer Service, Dispatcher, Representative, Dispatch, Retail

  • Customer Service Representative

    2 weeks ago

    Mesa, AZ, United States Aire Serv Full time

    Receive incoming calls in a professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additional work and earn business - Complete work orders, retur Customer Service Representative, Customer Service, Dispatcher, Representative, Dispatch, Retail