CSAT Agent
6 hours ago
TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change.CSAT Agent Role PurposeThe CSAT Agent safeguards customer satisfaction during circuit discontinuance and migration activities across designated wire centers. You will proactively communicate, capture feedback, resolve issues, and drive CSAT improvements throughout the transition, partnering closely with Engagement Managers, Fulfillment Executors, and Data Analysts. The objective is to ensure continuity of service, transparent communication, and optimal customer satisfaction during migrations and disconnections.CSAT measurement & improvementRun structured CSAT touchpoints (surveys, callbacks), log qualitative comments, and convert feedback into improvement actions.Collaborate with Data Analysts to segment dissatisfaction drivers and publish weekly insight summaries to pod leadership.Stakeholder collaborationWork hand‑in‑hand with Engagement Managers and AT&T sales teams to align messaging and resolve customer concerns quickly.Maintain accurate case notes and status in program trackers/dashboards; contribute to governance and reporting cadences.Compliance & documentationAdhere to AT&T standards for data accuracy, privacy, and communication records; ensure inventory disposition is reflected in the systems of record.Outcomes & KPIs (program‑aligned)Customer Satisfaction (CSAT): Achieve/maintain target CSAT for migration interactions; reduce escalations week‑over‑week across pods. (Program emphasis on "optimal customer satisfaction.")First‑Contact Resolution (FCR): Resolve defined classes of issues without handoff; hit FCR targets agreed in pod runbooks.Communication Quality: 100% adherence to approved outreach scripts and compliance requirements; zero privacy incidents. [800XXXX_C...T Redlines | Word]Data Hygiene: 100% accurate case logging and disposition updates in trackers/dashboards.Qualifications2–4 years in customer success, enterprise care, or telecom migration projects with measurable CSAT outcomes.Excellent verbal/written communication; ability to simplify complex migration steps for enterprise stakeholders.Experience with ticketing/CRM tools and structured survey/feedback collection.Strong problem‑< span class="cf0">solving; calm under pressure; bias to action in escalationsTCS Employee Benefits Summary:Discretionary Annual Incentive.Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.Family Support: Maternal & Parental Leaves.Insurance Options: Auto & Home Insurance, Identity Theft Protection.Convenience & Professional Growth: Commuter Ben efits & Certification & Training Reimbursement.Time Off: Vacation, Time Off, Sick Leave & Holidays.Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.Salary Range: $40,000 - $55,000 per yearLI-DH1LocationPlano, TXJob FunctionBUSINESS PROCESS SERVICESRoleWorkflow SpecialistJob Id386291Desired SkillsBPO – Dialer OpsSalary Range$40,000-$55,000 a yearDesired Candidate ProfileQualifications : Diploma
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CSAT Agent
4 hours ago
Plano, Texas, United States Hudson Healthcare Solutions Full timeJob Overview We are seeking a dedicated CSAT (Customer Satisfaction) Agent to join our team in , GC. The ideal candidate will play a vital role in enhancing customer experience by managing client interactions, resolving inquiries, and ensuring high levels of satisfaction. This position offers an opportunity to work in a dynamic environment where...
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Supervisor, Customer Support
5 hours ago
Plano, Texas, United States Tapcheck Full timeAbout The JobThe role involves monitoring and evaluating agent performance against KPIs, managing ticket queues for efficient task distribution, and ensuring agents are consistently engaged. Key responsibilities include identifying and addressing training needs, collaborating with Training and Dev to improve documentation, and creating a feedback loop to...
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CSAT Agent
8 hours ago
Plano, United States Artech Full timeTitle: CSAT Agent Location: Plano, TXSalary Range: $30/hr.IntroductionJoin our dynamic team as we embark on an exciting project. We are seeking motivated individuals who are ready to contribute to our success and ensure seamless support during our decommission phase.Required Skills & QualificationsApplicants must be able to work directly for us on...
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CSAT Agent
21 minutes ago
Plano, United States Diverse Lynx Full timeCSAT Agent • Serve as the primary contact for helpdesk support during decommission. • Log, track, and resolve user issues efficiently. • Escalate complex problems to technical teams and follow up on resolutions. • Maintain accurate records of helpdesk activities and prepare reports. • Ensure compliance with organizational standards and SLAs....
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CSAT Agent
6 minutes ago
Plano, United States Diverse Lynx Full timeCSAT Agent• Serve as the primary contact for helpdesk support during decommission.• Log, track, and resolve user issues efficiently.• Escalate complex problems to technical teams and follow up on resolutions.• Maintain accurate records of helpdesk activities and prepare reports.• Ensure compliance with organizational standards and SLAs.Required...
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CSAT Agent
19 minutes ago
Plano, United States Artech Full timeTitle: CSAT Agent Location: Plano, TXSalary Range: $30/hr.Introduction Join our dynamic team as we embark on an exciting project. We are seeking motivated individuals who are ready to contribute to our success and ensure seamless support during our decommission phase. Required Skills & Qualifications Applicants must be able to work directly for us on W2...
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CSAT Agent
5 hours ago
Plano, United States Artech Full timeCsat AgentLocation: Plano, TX Salary Range: $30/hr.Introduction Join our dynamic team as we embark on an exciting project. We are seeking motivated individuals who are ready to contribute to our success and ensure seamless support during our decommission phase. Required skills and qualifications applicants must be able to work directly for us on w2...
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Customer Service Representative
3 weeks ago
Plano, TX, United States Tata Consultancy Services Full timePosition: CSAT Agent Location: Plano, TX (Onsite) Duration: FTE/ Direct Hire Job Description: The CSAT Agent safeguards customer satisfaction during circuit discontinuance and migration activities across designated wire centers. You will proactively communicate, capture feedback, resolve issues, and drive CSAT improvements throughout the transition,...
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Supervisor, Customer Support
5 hours ago
Plano, United States Tapcheck Full timeABOUT THE JOB: The role involves monitoring and evaluating agent performance against KPIs, managing ticket queues for efficient task distribution, and ensuring agents are consistently engaged. Key responsibilities include identifying and addressing training needs, collaborating with Training and Dev to improve documentation, and creating a feedback loop to...
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Supervisor, Customer Support
4 hours ago
Plano, United States Tapcheck Full timeABOUT THE JOB: The role involves monitoring and evaluating agent performance against KPIs, managing ticket queues for efficient task distribution, and ensuring agents are consistently engaged. Key responsibilities include identifying and addressing training needs, collaborating with Training and Dev to improve documentation, and creating a feedback loop to...
