Ecommerce Retail Manager

If you are currently on Young Life staff, please do not apply through this external jobs board. To apply for internal job opportunities, log in to Workday and use the Jobs Hub. Applying externally may delay your application and require you to resubmit internally.

Because of Young Life's exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws, and to reflect what has always been and will continue to be the position of Young Life, specifically the Christian belief that each and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the gospel of Jesus Christ and, as such, is an integral part of the Christian mission and ministry of the corporation,
Young Life shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord; and (b) subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith. Therefore, employees and volunteers of Young Life, during working and nonworking hours, shall: (i) be ready, willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life, and (iii) abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities.

All camps share a common purpose: creating an environment where Young Life staff bring Ch​rist to life by creatively​ presenting the complete gospel of Jesus Christ. Speaking clearly from the Scriptures, camp speakers introduce kids to the person of Christ, the nature of humanity, the work of Christ on the cross, the hope of the resurrection and the opportunity for reconciliation with God.

Young Life requires all​ employees to sign a Statement of Faith. We recommend you read this statement before applying​ for any position.

Essential Functions and Responsibilities

Spiritual Leadership

• Provide opportunities for personal and staff spiritual growth; lead with a posture of prayer and Christ-like service.
• Regular participation in spiritual formation and prayer.

Ecommerce & Vendor Management

• Manage Young Life's ecommerce relationship with fulfillment vendor, ensuring operational excellence, product appeal, and ministry alignment.
• Communicate weekly with the ecommerce partner specialists to maintain strong collaboration.
• Assist in seasonal and event-based product selection for online sales.

Marketing & Customer Engagement

• Develop and execute annual and long-term marketing strategies, measuring effectiveness through analytics.
• Use social media, direct marketing, weekly/periodic publications, and digital tools to promote products and campaigns.
• Ensure visual appeal and accuracy of online content and marketing materials in partnership with vendor.
• Anticipate customer needs and foster a guest-focused retail strategy.
• Ensure a high level of customer service for both customers and Young Life staff.

Financial Stewardship

• Support budget development and monitor financial and analytical reports, including royalties, expenses, KPIs, and sales performance.
• Run and evaluate sales and financial reports to inform decisions and product selection.

Onsite Store Operations

• Manage the Lobby Store at the Service Center:
  • Select products using sales trends and top performer reports.
  • Ensure space is re-stocked and displays are refreshed quarterly. 
  • Manage POS system and backups.
  • Troubleshoot technology concerns.
  • Implement marketing strategies specific to the Lobby Store.
  • Create and maintain training materials; train staff and volunteers in customer care, stocking, opening/closing procedures.
• Lead operations of the All-Staff Conference/Celebration store every 4 years:
  • Oversee product line selection, staffing schedule, and operational plan.
  • Secure and install all store fixtures and design elements
  • Create and execute all marketing before, during and after event.
  • Lead relationship with staff gift coordinator.

Collaboration & Representation

• Collaborate with Legal, Mar-Com, and Regional Staff on ecommerce and retail initiatives.
• Support annual 3E Board of Directors meetings.
• Participate in training and development opportunities; contribute to a culture of excellence and innovation.

Supervisory Responsibilities

• Provide guidance to Lobby Store staff.
• Lead temporary or volunteer retail staff during major events (e.g., Staff Conference).

Qualifications

• Knowledge of and alignment with Young Life's Christian mission and culture.
• Strong written, verbal, and professional communication skills.
• Creative and innovative, able to translate ideas into actionable plans.
• Analytical and detail-oriented; able to interpret data for decision-making.
• Experienced in managing budgets, inventory, and financial reporting.
• Demonstrated collaboration, teamwork, and organizational skills.
• Comfortable working independently with an offsite supervisor.
• Young Life background preferred.

Education & Experience

Required:

• Bachelor's degree from an accredited college or university.
• Minimum 3 years of experience in retail, ecommerce, or marketing.
• Demonstrated leadership in ministry or mission-driven environments.

Preferred:

• Familiarity with Young Life's brand, mission, and operations.
• Experience with online platforms, event-based retail, and inventory systems.
• Previous experience managing multiple tasks and people.

Working Conditions

• Office environment remote and supervisor remote.
• Travel required for events, conferences, and site visits.

Job Specific Working Conditions:

Note: The anticipated hourly rate for this position can range from $19.00-$23.80 depending on relevant education, experience, and location.

Notes:

Young Life is a relational ministry. Staff must be able to convey a sense of Christ-like hospitality and concern for guests and staff. Responding to the unexpected needs of a guest in a prompt and professional manner is important. All staff members are expected to represent Young Life positively and professionally within the community and be able to work with and minister to the volunteer high school and college-age young people who attend our camp.