IVR Test Analyst

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients

We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.

our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Description:

IVR Test Analyst

Years of Experience: 3 or more years of experience as a testing consultant with an emphasis on IVR, telecommunications and contact center testing. Experience leading projects to completion. Candidate MUST possess excellent communication skills and be a self-starter.

Job Description:

The IVR Test Analyst will align with the process & frameworks and leverage templates & tools to perform all aspects of the Software Testing Life Cycle, including analyzing requirements, creating test cases, conditions and scripts, creating and managing test data, test execution and defect management processes. The Test Analyst is responsible for ensuring on time and on budget completion of all scheduled tasks and that all test artifacts meet strenuous standards. Daily tasks for the Test Analyst may include:

• Communicate and interact with the business planning and development teams during the requirements development process

• Create scenarios to meet the validation of acceptance criteria of customer requirements.

• Performing all system test related activities in support of the business requirements for the provision of new and updated systems.

• Performing smoke, functional, end to end and integration testing

• Attend meetings comprising business and/or technical representatives to cover test-dependent activities such as requirement verification and prioritization, test scenario identification and general test schedule matters.

• Ensure that test scenario and scripts are prepared to utilize standard templates and adhere to quality standards and guidelines

• Ensure complete scope of test coverage

• Create, execute and ensure test results are accurate for assigned work products

• Participate in defect management activities through identifying, logging and re-testing

• Support and assist business users regarding the test planning, testing activity, and test results analysis for UAT.

• Ensure that tasks are completed on time and within budget

• Escalate issues and risks early and appropriately to test lead

• Support other test team members and associated IT and Business resources as appropriate to the implementation of testing related activities.

• Carry out other tasks as needed

Skill Required:
-Working Experience in a formal SDLC/STLC process and testing methodologies; and adherence to good testing practices
-Expertise in planning, designing and execution of complex testing solutions including Functional, Regression, and End to End testing
-Proficiency in ID'ing Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects
-Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA's
-Must have previous IVR and interface testing experience, including skills-based routing testing.
-Bachelor's Degree in IT, or Business – required Required
-Excel and Rational Experience
-QA Certification
-Excellent written and verbal communication skills
-SOAP UI

Local Candidates will be preferred first.

Best Regards,

Paramjot Singh