Strategic Design and Experience Lead

What company will I be working for? You will be working for a national security services firm, providing cutting-edge services across DoD and other agencies. At Inflow,we believe in making it matter for every employee, every customer, and every mission we support.That means that we put employees first, providing both innovative benefits and great technology. Check out https://inflow- to learn more about what it's like to be an Inflowee. What level Clearance do I need? You must possess an active Secret clearance. When is this position expected to begin? This position is contingent upon award . Please apply now to be considered for this opportunity A recruiter will be in touch when possible. What will I be doing? You will be using your expertise in strategic design and experience to provide support to the U.S. Government's outreach and engagement (O&E) program activities, as well as IT, cybersecurity, and data operations services that support O&E activities, that establish and support community quality of life and readiness for service members, their families, and service providers worldwide. In this role, you will be:

• Serving as the Government's primary design thought partner and customer experience strategist for the program
• Bridging O&E tasks and IT, Cybersecurity, and Data tasks, driving innovation in how information, services, and experiences are delivered to the military community
• Combining vision and execution by fostering human-centered design, guiding creative and brand strategy, interpreting customer feedback and user insights, and enabling modern, accessible, and data-informed customer experiences
• Other duties as assigned What experience, training, and education do I need? You mustmeet the minimum requirements:
• Active Secret clearance
• At least five (5) years' experience shaping and delivering strategic design, customer experience, and/or brand innovation initiatives for Government or large-scale enterprise systems
• At least five (5) years' experience with human-centered design, analysis of user feedback and behavioral data, and/or creative/brand strategy
• At least three (3) years' experience providing design vision and innovation strategies to senior leadership, PMs, and product owners that align with organizational goals and objectives
• At least three (3) years' experience applying modern design practices, accessibility standards (e.g., Section 508/WCAG), and digital user experience principles, including managing UI/UX testing, evaluation, and optimization and developing UX strategies that incorporate journey mapping, usability testing, and iterative design in agile website and application development environments, to include native mobile applications, in support of enterprise initiatives and organizational goals and objectives
• Able to do long-distance travel within the Continental United States, as required The following is preferred :
• Experience working with or interpreting user-centered data, digital performance measures, or customer feedback and user insights to inform strategic goals
• Certifications in usability or UX design, project and program leadership (e.g., PMI Project Management Professional or PgMP), human-centered design, or analytics/marketing
• Bachelor's degree or higher in a relevant field such as Communications, Marketing, Human-Centered Design, or Business Where is the client site that I would be working for? You will be working inAlexandria, VA, address disclosed after your clearance is verified. Inflow is an EEO/Affirmative action employer and is committed to hiring and retaining a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. E-Verify Statement: By submitting your application for a position at Inflow, you acknowledge and consent to our participation in the E-Verify program. If selected for hire, you will be required to provide specific documentation to establish your identity and eligibility to work in the United States, as required by federal law.