receptionist/scheduler

Job Summary

We are seeking a dedicated and organized Receptionist/Scheduler to join our dental team. This role is essential in ensuring efficient operations within our clinic, providing exceptional patient service and administrative support. The ideal candidate will have experience in a medical/dental environment and be proficient in managing appointments, handling patient inquiries, and maintaining accurate medical records.

Duties

• Greet patients and visitors warmly, ensuring a positive first impression.
• Schedule and confirm patient appointments using electronic health record (EHR) systems such as Epic, Meditech, or Athenahealth.
• Manage multi-line phone systems to handle incoming calls effectively.
• Verify insurance information and assist with medical billing processes.
• Maintain patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
• Assist with documentation review and coding using ICD-9, ICD-10, CPT coding, and other relevant medical terminology.
• Provide clerical support including filing, typing, and managing correspondence.
• Coordinate care plans and communicate effectively with healthcare providers regarding patient needs.
• Utilize computer skills to manage electronic medical records (EMR) systems efficiently.
• Support the administrative team with various tasks as needed.

Skills

• Proficient in medical terminology and coding (ICD coding, CPT coding).
• Familiarity with EHR systems such as eClinicalWorks, Epic, Meditech, or Athenahealth.
• Strong understanding of HIPAA regulations and health information management.
• Excellent phone etiquette and customer service skills to enhance patient interactions.
• Bilingual abilities are a plus for effective communication with diverse patient populations.
• Previous experience in a medical office or clinic setting is highly desirable.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office Suite and typing skills for documentation purposes.
• Experience with insurance verification processes is beneficial.
• Knowledge of dental terminology is an asset for those working in dental clinics. Join our team as a Receptionist/Scheduler where you will play a crucial role in providing exceptional care to our patients while supporting the overall efficiency of our clinic operations.

Job Type: Full-time

Pay: $ $25.18 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person