Returns Clerk

5 days ago

Augusta, Georgia, United States Carole Fabrics Full time

Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

As a member of the Hunter Douglas family of brands, Carole Fabrics has proudly served the interior design community for more than 60 years, making the finest soft window treatments in the industry. We take pride in our reputation for exceptional quality, our broad on-trend collection of the finest fabrics, and our devotion to personal service.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. 
What's yours?

Position Overview

The Returns Clerk manages customer returns, processes credits, repairs, and replacements, and keeps accurate records. This role ensures smooth operations and supports team goals by efficiently handling returns and maintaining strong communication between departments.

What you'll do

  • Process returned merchandise and investigate the reason for returns.
  • Maintain an accurate returns log and manage open return items until completion.
  • Communicate return details to the production team through meetings and updates.
  • Prepare returned goods for resale or disposition, including shipping to the Decorator's Outlet.
  • Issue credits, repairs, or replacements based on customer claims.
  • Collect necessary documentation from customers to verify return claims.
  • Generate returns metrics, charts, and reports for tracking and analysis.
  • Perform general housekeeping duties, including COVID-related cleaning tasks.
  • All other duties as assigned

Who you are

  • High school graduate or equivalent.
  • Experience with basic office equipment (computer, phone).
  • Proficient in Microsoft Excel and Word.
  • Strong attention to detail and accuracy in data entry.
  • Ability to use and read a tape measure.
  • General knowledge of fabrics and production equipment.
  • Capable of standing for extended periods and lifting over 30 pounds.
  • Ability to follow written and verbal instructions.
  • Strong communication skills for interacting with customers and departments.
  • Ability to pass a color-blind test.
  • Closed toe / closed heel shoes (tennis shoes preferred)

What's in it for you?

  • Annual base salary range: $13 hourly
  • Generous benefits package including medical, dental, vision, life, disability
  • A company culture that prioritizes internal development and professional growth
  • Time off with pay
  • 401(k) plan with a degree of employer matching
  • Paid parental leave
  • Wellness programs and product discounts

*Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.

Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.*

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