PRN Telephone Triage Nurse

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Telephone Triage

As a Telephone Triage Registered Nurse, you will provide 24/7 remote nursing support to patients seeking guidance for a wide range of healthcare needs. Serving as the primary point of contact, you will deliver skilled nursing assessments across the lifespan, including care for infants, older adults, patients with behavioral health needs and recently discharged hospital patients. In this role, you will prioritize patient concerns, apply evidence-based triage guidelines and use strong clinical judgment to determine the appropriate level of care. You will collaborate with a team of more than 40 nurses and work closely with centralized scheduling to support patients with urgent needs while ensuring continuity and access to care after hours when providers are unavailable. While structured symptom definitions, assessment questions and care pathways are provided, nurses are empowered to apply critical thinking and professional judgment in every interaction. Cleveland Clinic provides all necessary equipment for remote work, including monitors, phones and a dedicated business internet line, allowing you to focus on delivering high-quality patient care from home.

This is a PRN position. A caregiver in this role will provide coverage on the weekends (days or evenings) and evenings only Monday through Friday. Caregivers will also be required to reside within one hour of Beachwood, OH. This role will become remote after orientation.
A caregiver who excels in this role will:

• Serves as the primary point of contact for telephone patients with a variety of health or illness questions.
• Collects subjective data related to the presenting problem and medical history.
• Utilizes critical thinking and problem-solving skills to recognize and match symptoms to protocol, assigning acuity (emergent, urgent, acute and non-acute) and ensuring safe, timely disposition of health-related calls.
• Offers home treatment advice as appropriate. Accesses patient information via EMR.
• Documents encounter and decision making in EMR in a concise and accurate manner, utilizing the patient's own words as appropriate.
• Accesses patient information via EMR. Educates patients utilizing principles of active listening.
• Communicates based on patients' level of understanding and comprehension.
• Recalls knowledge of the teaching principles of health care information to pediatric, adult and geriatric populations.
• Ensures that the caller comprehends health information and clinical advice to make informed healthcare decisions. Conveys to the caller in a 'telecharismatic' manner, that they are the #1 priority.
• Establishes an immediate therapeutic rapport with callers. Utilize H.E.A.R.T. principles, making every effort possible to resolve the problem.
• Listens, communicates and documents simultaneously and navigates computer programs to assess, process, educate and document all information professionally.
• Demonstrates knowledge and use of the nursing process to identify physical, psychosocial, and developmental needs and interventions to promote favorable outcomes.
• Meets established quality standards, competencies, and educational training and requirements.

Minimum qualifications for the ideal future caregiver include:

• Graduate of an accredited school of professional nursing
• Current state license as a Registered Nurse (RN)
• Basic Life Support (BLS) certification through the American Heart Association (AHA) or Red Cross
• Three or more years of experience as an RN in a medical-surgical, primary care, pediatric, ED, critical care, intensive care or case management setting
• Skilled at navigating EMR preferably EPIC, MS Word, and prior job experience with typing and computer usage
• Critical thinking skills

Preferred qualifications for the ideal future caregiver include:

• Bachelor of science in nursing (BSN)
• Certification in a nursing specialty
• Telephone triage experience highly preferred
• Expertise in crisis intervention, teaching/coaching, disease management and diagnostic monitoring

Physical Requirements:

• Ability to sit for long periods of time within a confined space.
• Requires full range of motion, manual and finger dexterity of eye hand coordination.
• Requires corrected vision and hearing to a normal range.
• Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
• Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range
Minimum hourly: $41.00

Maximum hourly: $41.00

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).