Assistant Club Manager

Description
Why Join TruFit Athletic Clubs?

• Competitive Compensation & Benefits: Including healthcare coverage for all teammates, 401(k) plans, and more.
• Career Growth Opportunities: From front-line roles to management positions, we support your professional development.
• Inclusive Work Environment: Join a team that values integrity, service, courage, responsibility, and passion.
• Complimentary TruFit Membership: All teammates enjoy a free membership to stay healthy and live what we believe
• Discounted Personal Training: Personal training sessions are just $15 to help you reach your fitness goals.

Position Overview
The Assistant Club Manager plays a critical supporting role in driving the club's overall performance and member experience. This role partners closely with the Club Manager to lead day-to-day operations, coach and develop team members, and ensure the club consistently meets service, sales, and operational standards.

As a key member of the leadership team, the Assistant Club Manager leads by example—modeling company values, fostering a positive and high-energy environment, and stepping in to lead the team in the Club Manager's absence. This role is ideal for a developing leader who is passionate about the fitness industry and committed to achieving results through team collaboration, accountability, and exceptional service.

Key Responsibilities

• Support the Club Manager in leading daily operations, ensuring excellence in member service, cleanliness, safety, and team performance.
• Coach and develop team members by providing regular feedback, recognition, and guidance aligned with company standards.
• Drive membership growth and retention by supporting front-line teams in achieving sales, service, and engagement goals.
• Take ownership of assigned operational areas (front desk, group fitness, personal training, and kids' club) and ensure consistency in execution. This includes billing updates, prorate fees, upgrades/downgrades, save steps, name changes/transfers, greetings and exits, telephone inquiries, and NPS.
• Lead the team in the Club Manager's absence, specifically on weekends, to ensure smooth operations and continuity of leadership.
• Partner with the Club Manager on staff scheduling, payroll management, inventory control, and expense tracking.
• Assist in recruiting, onboarding, and training new team members.
• Ensure compliance with all company policies, procedures, and health and safety guidelines.
• Assists the Club Manager and/or Fitness Manager in ensuring accurate reporting of payroll, schedules, inventory controls, and cash controls.
• Lead and assist the Club Manager with executing club audits, member engagement standards, cleanliness, and facility issue reporting.
• Responsible for member requests and tasks; such as freezes, billing changes, cancellations, and refunds.

About TruFit Athletic Clubs
At TruFit Athletic Clubs, we're a mission-driven team committed to helping people become the best version of themselves. With over 40 locations and growing, we provide high-value, low-cost fitness experiences backed by a culture of excellence and personal accountability.

We Believe In Living Our Values Every Day

• Integrity – We do what's right, not what's easy.
• Service – We put our teammates and members first in every interaction.
• Courage – We lead with strength, even in uncertainty.
• Responsibility – We take ownership of our roles, results, and relationships.
• Passion – We bring energy, purpose, and positivity to every space we enter.

From our friendly front desk team to our certified trainers and operations leaders, everyone at TruFit contributes to delivering exceptional service and building lasting member relationships.

Whether you're just starting your career or looking to grow into leadership, we offer clear development paths, full-time and part-time opportunities, and a team environment that supports your goals.

Requirements
Qualifications:

• 1–3 years of leadership or supervisory experience in a fitness, retail, or hospitality environment.
• Demonstrated ability to lead and influence a team in a fast-paced, member-focused setting.
• Strong interpersonal, communication, and problem-solving skills.
• Proven ability to manage priorities, follow through on tasks, and take initiative.
• Passion for fitness and wellness with a strong service mindset.
• Basic knowledge of club operations and business metrics preferred (KPIs, scheduling, member retention).
• Must have weekend availability and flexibility with evenings, weekends, and holidays as needed.
• Workweek expectations: 40-43 hours per week. ACM is required to support the club's needs beyond the expected workweek to ensure the member experience is not sacrificed.