Cocktail Server

1 day ago

Hot Springs, Arkansas, United States Oaklawn Racing Casino Resort Full time

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

We are currently seeking a talented individual to become a Cocktail Server. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Cocktail Server is responsible for providing knowledgeable, prompt, friendly, and courteous service to our guests while taking orders and serving alcoholic and/or non-alcoholic beverages. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary:

  • Takes orders and serves alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures.
  • Stays informed and knowledgeable about specials, products and prices
  • Provides timely cocktail service in a friendly and courteous manner.
  • Keeps assigned areas clean and clear of empty drink containers and trash.
  • Constantly looks for service opportunities.
  • Maintains a proper, complete, and clean uniform.
  • Uses all available resources to complete essential duties and responsibilities.
  • Reports any service issues to manager on duty
  • Reports immediately any incidents of potential over-service to manager on duty
  • Stays informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
  • Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
  • Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
  • Provides excellent internal and external guest service, treating internal and external guests with courtesy and consideration at all times.
  • Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful attitude.
  • Maintains an attitude and philosophy consistent with the company Core Values and Standards of Behavior with internal and external guests
  • Punctual attendance required
  • Ability to work required overtime
  • Knowledge of alcoholic beverages, liquors, wines, beers and spirits
  • Ability to "upsell" and recommend products
  • Ability to perform basic math and make change
  • Ability to handle guests in varied areas with attention to timely and accurate delivery of product
  • Ability to lead by example and act as a positive role model
  • Ability to maintain a calm, professional and friendly demeanor in all situations
  • Ability to handle and defuse hostile, intoxicated or upset individuals professionally and calmly
  • Knowledge of and adherence to safe service standards
  • Reads, writes, speaks and understands English; additional language knowledge is a plus
  • Regular attendance and punctuality as scheduled is required
  • Ability to adhere to strict confidentiality
  • Follow written and verbal instructions.
  • Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public
  • Ability to maintain compliance with attendance and appearance standards
  • Other duties as assigned

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Must be at least 21 years of age.
  • At least six months experience in beverage service in a high-volume, fast-paced environment; nightclub experience preferred.
  • Casino experience preferred
  • ServSafe certified

SUPERVISORY RESPONSIBILITIES

This job does not have supervisory responsibilities.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

CERTIFICATES, LICENSES, REGISTRATIONS

  • Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
  • Must successfully complete R.S.A.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

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