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General Manager
2 weeks ago
Join Our Pack
Playtime Pet Resort, part of the Pet Resort Hospitality Group, is seeking a passionate and experienced General Manager to lead our Exeter location. This is a high-impact leadership role for someone who thrives in a fast-paced, people-and pet-centered environment.
About the Role
As General Manager, you'll oversee daily operations across all departments, ensuring an exceptional experience for our pet guests and their families. You'll manage departmental leaders, drive revenue goals, and uphold the highest standards in animal care, customer service, and team culture. This is a hands-on role requiring strong leadership, business acumen, and a love for four-legged friends.
What You'll Do
- Own full resort responsibility, manage budgets, and optimize labor to meet financial goals
- Hire, train, and develop departmental supervisors and key staff members
- Lead performance management, coaching, and development in partnership with HR
- Conduct regular staff meetings and maintain a strong, positive team culture
- Ensure compliance with company policies, operational standards, and safety protocols
- Oversee vendor relations and daily financial processes including deposits
- Partner closely with regional leadership to ensure alignment with brand and company goals
- Solve problems quickly and calmly to support staff, guests, and pet parents
- Foster a clean, safe, welcoming environment for both animals and people
What Success Looks Like
- A happy, high-performing team across all departments
- Consistently safe, clean, and well-run facility
- Pet parents who trust us—and keep coming back
- Profit goals met through smart scheduling, strong leadership, and excellent service
What You Bring
- Proven leadership experience in multi-department operations (hospitality, pet care, or related fields preferred)
- Strong financial acumen and P&L management experience preferred.
- Outstanding communication skills and team-building capabilities
- Ability to analyze data and make strategic, informed decisions
- Calm under pressure, solution-oriented, and customer-obsessed
- Availability to work weekends and holidays as needed
Ready to Lead the Pack?
Apply today and bring your leadership skills to a growing company that values pets, people, and performance.
Job Type: Full-time
Pay: $45, $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
