Manager - Admissions & Guest Experience

2 days ago

Muskegon, Michigan, United States Michigan's Adventure Full time

Overview:

Job Summary:

The Manager of Park Admissions manages the daily operation of the Admissions Department and associated locations to maximize guest satisfaction with our entry experience. This includes park entrance gates, Lost and Found, Group Sales Office, Ticket Sales, Toll Booths, Live Entertainment and Season Pass Center.

Responsibilities:

Key Responsibilities:

Leadership and Team Management

  • Supervise and coach admissions staff to ensure high performance and guest satisfaction.
  • Provide training, performance reviews, and disciplinary actions as needed.
  • Create schedules and ensure adequate staffing to meet operational demands.
  • Foster a positive work environment and enforce departmental standards.
  • Hire entry level associates and supervision for area of responsibility to ensure locations are staffed appropriately for optimal efficiency and guest service.

Financial Performance

  • Allocate labor resources appropriately to the department, based on associate availability and staffing needs, including making adjustments in the moment.
  • Prepare and analyze budgets to meet departmental goals. Track compliance on a daily basis and reporting any deviations.
  • Support cost control strategies and monitor financial performance.

Administrative and Communication Duties

  • Manage guest relations resulting from escalated admission and ticketing concerns by accommodating guests to resolve issues in a manner that withholds Six Flags' values of guest service.
  • Create and manage the Admissions and Live Entertainment budgets, including both labor and operational supplies.
  • Manage office and call center.
  • Complete required administrative paperwork and documentation.
  • Coordinate the scheduling, timekeeping, and payroll for associates in the departments.
  • Maintain effective communication with staff, departments, and leadership.
  • Respond professionally to calls, emails, and radio communications.
  • Communicate operational updates and guest feedback to senior leadership.
  • Other duties as assigned.

Qualifications:

Minimum Qualifications:

  • Bachelor's degree and/or equivalent work experience in an Amusement Park.
  • Ability to communicate and follow directions.
  • Excellent organizational and supervisory skills
  • Ability to handle a flexible and demanding schedule, including nights, weekends, and holidays.
  • Although a portion of the job function will be carried out in an office environment, the position may require outdoor work in extreme weather conditions. This position requires walking and standing on concrete and asphalt for extended periods of time.
  • Valid driver's license required.
  • Must pass a background check & drug screen per company policy.

  • Manager - Admissions & Guest Experience

    2 weeks ago

    Muskegon, Michigan, United States Six Flags Entertainment Corporation Full time $60,000 - $120,000 per year

    Job SummaryThe Manager of Park Admissions manages the daily operation of the Admissions Department and associated locations to maximize guest satisfaction with our entry experience. This includes park entrance gates, Lost and Found, Group Sales Office, Ticket Sales, Toll Booths, Live Entertainment and Season Pass Center.Key ResponsibilitiesLeadership and...

  • Guest Relations

    17 hours ago

    Muskegon, Michigan, United States Studio C, parent company of Celebration Cinema, One Twenty Three Tavern, Midtown and ShowSpan. Full time

    Cinema Carousel is looking for hard working, detail oriented, and observant Guest Relations cast members who have great interpersonal skills Our Guest Relations team works during our busiest times, evenings and weekends, in a variety of areas to help deliver a safe, secure and unparalleled movie-going experience to our guests. In this internal security...

  • Front Desk Manager

    13 hours ago

    Muskegon, Michigan, United States Delta Hotels Full time

    Are you looking for a position where you can highlight your personality to make a positive impact with guests and fellow employees?The Hospitality industry is one of the fastest growing markets and we are currently looking for positive and professional Guest Services Manager to enhance our team.The Guest Services Manager is responsible for managing guest and...

  • Area Manager

    2 weeks ago

    Muskegon, Michigan, United States Six Flags Entertainment Corporation Full time $40,000 - $55,000 per year

    OverviewJob Summary:The Area Manager - Food and Beverage plays a critical role in managing daily operations, supervising staff, and ensuring compliance with health and safety standards. The Area Manager will help set agendas and guidelines for training, purchasing, budgeting, staffing, inventory, and cost controls. The Area Manager reports directly to the...

  • Private Chef

    2 weeks ago

    Muskegon, Michigan, United States Coldspring Full time $35,000 - $50,000 per year

    To apply, complete a Coldspring application at , choose the desired job, and then click on "Apply Online Now." Applications will be accepted until 10/21.JOB INFO:Location: Cold Spring, MNPay Grade Range: $ $35.14Status: This is a part-time; hourly positionHours: Hours and days vary, 20-25 anticipated hours per weekJOB SUMMARY: Oversee the culinary and...

  • Night Auditor

    19 hours ago

    Muskegon, Michigan, United States Fairfield Inn and Suites Full time

    Fairfield by Marriott Muskegon Norton Shores is seeking a dedicated and detail-oriented Night Auditor / Third Shift Front Desk Agent to join our team As a Night Auditor, you will play a crucial role in providing exceptional guest service during the overnight hours, ensuring the smooth operation of the hotel, and maintaining financial accuracy.Key...

  • Clinical Liaison

    2 weeks ago

    Muskegon, Michigan, United States Mary Free Bed Rehabilitation Hospital Full time $32,050 - $100,000 per year

    Clinical LiaisonLocation: Trinity Health - Muskegon Mary Free Bed Summary   We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a...

  • Housekeeper Plus

    4 hours ago

    Muskegon, Michigan, United States The Pidge Inn Full time

    The Pidge Inn is a 9-room boutique hotel in Muskegon near beautiful Pere Marquette and Harbour Towne beaches. We are looking for part time people to help us clean our hotel and keep guests happy. The right candidates will be involved in almost all aspects of running a hotel, including cleaning, welcoming guests, inventory, etc. Our goal is to be the best...

  • Linecook

    10 hours ago

    Muskegon, Michigan, United States Studio C, parent company of Celebration Cinema, One Twenty Three Tavern, Midtown and ShowSpan. Full time

    Cinema Carousel in Muskegon, MI, currently has openings on our Line Cook team.Our Back of House team is a vital part of our expanded food and beverage operation and ensures our guests have a "celebrated" experience. If you enjoy working in a fast-paced environment, a fun industry and welcoming culture, then consider joining our Back of House teamOur Mission:...

  • Court Monitor/Party Host

    2 weeks ago

    Muskegon, Michigan, United States Soar N Bounce Adventure Park Full time

    Job Posting: Party Host & Court Monitor - Soar N BounceTrampoline ParkLocation: Muskegon MIAre you enthusiastic, friendly, and love working with kids? Join our team as a Party Host & Court Monitor at our trampoline park In this dual role, you will create unforgettable birthday parties while ensuring a safe and enjoyable environment for all...