Inside Sales Manager

2 weeks ago

Santa Fe Springs, California, United States Zapp Precision Strip Full time $80,000 - $120,000 per year

Company Overview

Headquartered in Germany, the Zapp Group is a global leader in the production and distribution of high-performance metal solutions. With over 300 years of metallurgical expertise, Zapp serves industries such as aerospace, medical, automotive, energy, and industrial manufacturing. Zapp operates advanced production facilities and service centers across Europe, North America, and Asia.

Zapp USA is the North American division of the global Zapp Group, with three specialized business units. Zapp Precision Strip, Inc. is a leader in the manufacturing of precision metals and alloys, with a legacy dating back to 1701. Our commitment to quality and precision has established us as a trusted partner across industries such as automotive, electronics, and aerospace.

Summary

We are seeking a driven Inside Sales Manager to join the Zapp Precision Strip, Inc. team at our West Coast Service Center in Santa Fe Springs, CA. In this pivotal role, you will lead and actively contribute to our inside sales and customer service operations. This role combines strategic leadership with hands-on execution - you will manage a high-performing team while personally engaging in customer communications, sales quoting, contract preparation, and order management.

As a collaborative leader, you'll partner cross-functionally with production, technical and outside sales teams to ensure a seamless customer experience.

Responsibilities

  • Lead and mentor the inside sales team to optimize performance.
  • Manage and optimize the Inside Sales Process (order inquires to invoicing).
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
  • Research, respond to, and resolve customer claims.
  • Provide support to outside sales teams, including preparation of quotes, data sheets, and promotional material.
  • Establish customer price targets and sales terms in conjunction with management.
  • Conduct ongoing customer needs analysis and after-sales support.
  • Collaborate with customers to forecast demand and develop internal inventory plans to ensure product availability.
  • Perform additional duties as required.

Qualifications

  • Bachelor's degree in Business Administration or related field preferred.
  • Proven experience in inside sales, customer service or related field.
  • Technical knowledge of precision metals or related industries is a plus
  • Demonstrated success leading teams.
  • Excellent communication skills, both verbal and written.
  • Proficient in Microsoft Office Suite.
  • Familiarity with ERP software; SAP experience a plus.
  • Well-organized and detail-oriented with the ability to multitask, prioritize, and manage time effectively.
  • Self-motivated with the ability to work independently and as part of a team.

If you're ready to take your career to the next level with Zapp Precision Strip, we invite you to apply today and be part of our legacy of excellence

Job Type: Full-time

Pay: $80, $90,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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