People Operations Specialist

Job Title:
People Operations Specialist

Department:
Finance

Location:
remote - New York, San Francisco, Los Angeles

Salary:
$80,000-$100,000 (based on experience)

Hire Date:
February 2026

About Us
Credo is a trusted voice in an under-regulated beauty industry and a recognized pioneer in clean beauty retail. Our mission is to change the way people think about what goes into products, onto your skin, and ends up in the environment. Credo carries best-in-clean beauty brands led by fearless change-makers who are here with us to push the status quo, while creating fun, efficacious and innovative beauty products. Join us.

Position Purpose
The People Operations Specialist will act as the sole HR Generalist supporting the Credo team across retail and HQ roles. Responsibilities include employee recruitment, HR lifecycle management, employee relations, performance management, benefits and compensation, HR communications, and administrative responsibilities. This role will also partner closely with the Credo Leadership Team to provide executive assistance specific to scheduling and event planning.

This position will report to Credo's Controller as a member of the Finance Department. The People Operations Specialist will regularly partner with leaders across the business including the CEO, fractional Chief People Officer, VP of Retail Stores, Store Managers, and HQ hiring manages.

This role will build strong partnerships to understand how different facets of the business impact employee experience and recommend programs and changes to ensure Credo stays a great place to work.

Responsibilities
People Operations (85%)
Drive Credo's recruiting process to ensure we get the right person in the right role at the right time – help the team make good hiring decisions based on alignment with company values

Own all touchpoints throughout the HR lifecycle at Credo from onboarding through termination – ensure the Credo mission and values are the north star for how these processes are designed

Build strong partnerships with leadership in retail and HQ roles – provide coaching and training to employees and managers to foster a positive, growth-oriented culture

Primary HR partner with TriNet – advocate for Credo's needs, HRIS management, leave of absence management, compliance, open enrollment, reporting

Identify systemic issues and implement system and process improvements to remedy those issues and improve the employee experience

Maintain knowledge of updated regulations related to employment law, retail requirements, and benefits and ensure HR decisions and actions are in compliance with federal, state, and local laws as well as Credo's Employee Handbook

Lead all leave of absence administration and communication in partnership with Finance and TriNet

Facilitate people trainings for HR initiatives including compliance, goal setting (OKRs), recruitment process and performance management

Assess and update Credo's handbook to maintain compliance, ensure transparency and provide clarity

Set-up and maintain digital employee personnel records, ensuring the employee file/record matches what is in the HRIS system

Executive Assistant to Leadership Team (15%)
Take the lead on scheduling Board of Directors, company and Leadership Team events

Assist with complex scheduling for individual LT members, as needed

Plan and facilitate company events – events may be virtual, in-person in Credo hubs (SF, LA and NY) or in-person offsite events requiring company travel

Assist the Leadership Team to bring to life team building and/or rewards and recognition ideas

Skills & Qualifications
3-5 years of experience in a solo HR role serving 100+ employee population

Experience managing people operations in a remote-first company is a plus

At least 1 year of experience working in a retail leadership position is a plus

Proactive problem-solving skills and high level of ownership for scope of responsibilities

Able to work independently with minimal oversight and a strong intuition for when to seek guidance or elevate high stakes decisions

Comfort building relationships and gaining credibility in a remote-first environment

Excellent customer service skills – approachable, knowledgeable, responsive

Strong attention to detail, organization and follow through

Confident understanding of federal and state employment and labor laws. Specific experience with multi-state employment law required, must have experience with employees in California

An ability to work with a variety of employees while always maintaining a sense of calm and professionalism despite matter urgency

Experience managing confidential information with caution and discretion

Proficient in Windows, Excel, PowerPoint, Word, and Outlook. Strong analytical abilities required

To apply
Email us at
[email protected]
with the subject People Operations Specialist. Don't forget to tell us a little about yourself.

Equal Employment Opportunity
We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. We strongly believe that cultivating a diverse workplace gives our company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results.