Transporter Engagement

:About Us:RunBuggy is the most technically advanced automotive logistics platform on the market. Period.Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale.RunBuggy's end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app.Since launching in 2019, RunBuggy has grown to over 150 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S.We're not just building a better logistics platform - we're redefining the future of automotive transportation.About the Role:Are you passionate about training, onboarding, and helping others succeed? RunBuggy is seeking a Transporter Engagement & Training Coordinator to lead orientation and training programs for our diverse transporter community. In this role, you'll ensure new and existing transporters are fully equipped with the knowledge of company policies, expectations, safety protocols, and the RunBuggy Mobile and Desktop Applications - empowering them to deliver smooth and efficient transportation operations.What You Will Be Doing:Lead orientation and training programs for new and existing transporters, ensuring they are confident in company policies, expectations, safety protocols, and the RunBuggy Mobile and Desktop Applications.Conduct welcome calls to newly activated transporters, setting them up for success from day one.Coordinate and deliver engaging live virtual and in-person training sessions.Develop, update, and maintain training materials to support effective learning and compliance.Collaborate across departments, including Operations, Product, Sales, Legal, and Compliance, to align training plans with company goals and regulatory requirements.Track and evaluate transporter performance during and after training, generating reports and identifying opportunities for improvement.Communicate proactively with transporters, supervisors, and stakeholders to ensure smooth training delivery and implementation.Provide outstanding customer service by addressing transporter and vendor concerns professionally and efficiently.Troubleshoot onboarding and operational issues, investigate root causes, and deliver creative solutions.Maintain accurate CRM records and leverage system tools to support successful project execution.Stay informed about industry trends and best practices in training and development.Contribute feedback to improve processes and support continuous improvement across the organization.Other duties as assigned.Requirements:What You Bring to the Team by Way of Skills and Experience:Bachelor's degree or equivalent job-related experience.5+ years of experience as a Training Coordinator or in facilitating employee or customer onboarding, orientations, and training.Experience working with B2B, B2C, or C2C customers is preferred.Automotive, logistics, or transportation industry experience is a plus.Ability and desire to quickly learn and train others on new software and systems, becoming a recognized expert.High emotional intelligence with strong facilitation, negotiation, and consensus-building skills.Excellent written and verbal communication skills, able to explain complex issues clearly.Proven ability to manage multiple projects, deadlines, and priorities in a dynamic environment.Analytical, forward-thinking, and critical problem-solving skills.Ability to work proactively both independently and as part of a team.Strong organizational skills, professionalism, and diplomacy when working with internal and external customers/vendors.Knowledge of training principles and methodologies, with the ability to design and deliver effective training programs.Familiarity with transportation regulations and safety standards.Proficiency in using training tools and technologies, including Learning Management Systems (LMS).Experience with Microsoft 365 suite (Outlook, Word, Excel) and internet research.Understanding of performance-based metrics.Travel Requirements:This is an in-office position, 5 days a week.??Occasional travel as needed (