Scheduling Specialist; 0.9 FTE; Day Shift

5 days ago

Madison, Wisconsin, United States Meriter Full time
Shift: Mon 8:30-5:00, Tue-Fri 9:30a-5p.

The Scheduling Specialist will coordinate the scheduling, referral management, registration, prior authorization, and insurance verification processes for patients entering the UnityPoint Health – Meriter system via the Central Scheduling Department. They will identify and handle customer needs, providing exceptional customer service in a timely and efficient manner while working in a remote team environment. They will screen and update established patient information for accuracy, and schedule procedures according to procedure description. They will work closely with clinical department staff to schedule procedures based on departmental scheduling protocols. This position is fast paced and requires the ability to multi-task with attention to detail.

*This position is primarily remote but will require 6-8 weeks of in-person orientation at the Meriter Business Center, 2650 Novation Parkway, Madison WI. There will also be times when you are called into the office throughout the year to work on advanced trainings and process improvement tasks.*
 

Why UnityPoint Health – Meriter?
At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.  Here are just a few:    

  • Expect paid time off, parental leave, 401K matching and an employee recognition program. 
  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
  • Tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.

Visit  to hear more from our team members about why UnityPoint Health is a great place to work.
 

Qualifications Include:
  • High School Diploma or equivalent (relevant work history may be considered in lieu of education)
  • One or more years of experience in a customer service role, preferably in a healthcare setting
  • Proficiency with keyboarding
  • Exceptional attention to detail
  • Exceptional verbal communication skills
  • Knowledge of insurance terminology and verification using various websites/software
  • Knowledge of medical terminology
  • Knowledge of scheduling and registration requirements
  • Knowledge of general MS office systems including Outlook, Word and Excel
EEO/M/F/D/V

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