Pharmacy Technician II

4 hours ago

Plymouth, Massachusetts, United States Balbonis Drug Store Full time

Overview

Balbonis Drug Store is seeking a motivated, dependable, and detail-oriented Pharmacy Technician II (Certified) to join our growing team. The ideal candidate will be licensed and in good standing with the Massachusetts Board of Registration in Pharmacy and possess a strong background in pharmacy operations, customer service, and medication management. This role requires a high degree of initiative, communication, and teamwork.

Responsibilities

Customer Service Duties:

  • Greet and assist customers promptly and courteously
  • Retrieve and operate the register when a customer walks in
  • Proactively address customers who are waiting in the store
  • Answer incoming phone calls in a timely and professional manner
  • Provide exceptional customer service in all interactions

Dispensing and Prescription Processing:

  • Accurately fill prescriptions under pharmacist supervision
  • Process prescription refills and manage third-party claims
  • Prepare and label medications for dispensing
  • Bag prescriptions appropriately and place them into designated will-call bins or fridges
  • Report and document any discrepancies or unusual patient prescription activity

Pharmacy Workflow and Operational Duties:

  • Maintain cleanliness and organization of the pharmacy and workstations
  • Clean and sanitize surfaces, fridges, pill counters, and other high-touch areas
  • Organize shelves, stock supplies, and restock prescription vials and caps
  • Assist in daily inventory management and checking for low-stock items
  • Support implementation of pharmacy standard operating procedures (SOPs)

Patient Profile Management and Documentation:

  • Manage patient profiles accurately in the pharmacy system
  • Take detailed notes regarding interactions, requests, and clinical updates
  • Report any patient-specific information or concerns to the Pharmacy Manager, Owner, or Shift Supervisor

Team Collaboration and Pharmacist Assistance:

  • Support the pharmacist on duty with all necessary tasks
  • Assist with processing prescriptions for compliance packaging and long-term care patients
  • Collaborate with fellow technicians and pharmacy staff to ensure smooth workflow
  • Participate in training and continuous quality improvement efforts
  • Retrieve and operate the register when a customer walks in
  • Proactively address customers who are waiting in the store
  • Answer incoming phone calls in a timely and professional manner
  • Provide exceptional customer service in all interactions

Qualifications

  • Must be a Certified Pharmacy Technician (CPhT)
  • Active Massachusetts Pharmacy Technician license in good standing
  • Minimum 1–2 years of experience in a retail or community pharmacy setting preferred
  • Strong organizational skills and attention to detail
  • Ability to multitask and remain calm under pressure
  • Excellent communication and interpersonal skills

Working Conditions:

  • Standing for extended periods
  • Frequent interaction with customers and healthcare professionals
  • Handling prescription medications and using pharmacy software systems

Join our team as a Pharmacy Technician II and contribute to enhancing patient outcomes through your expertise and commitment to quality care. Balbonis Drug Store is an equal opportunity employer and values diversity and inclusion.

Job Types: Full-time, Part-time, Apprenticeship

Pay: $ $24.00 per hour

Benefits:

  • Employee discount
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Referral program

License/Certification:

  • immunization certificate (Preferred)

Ability to Commute:

  • Plymouth, MA Required)

Ability to Relocate:

  • Plymouth, MA 02360: Relocate before starting work (Required)

Work Location: In person

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