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Customer Support Agent

5 hours ago


Spring, Texas, United States MAK Kelly and Co. Full time

We're seeking a motivated and enthusiastic Customer Support Agent to join our Houston-based team. As a Customer Support Agent, you'll support community outreach efforts, drive customer engagement, and help strengthen our overall sales performance. This role is perfect for someone looking to grow their career while developing strong customer-facing and sales skills.

The Customer Support Agent will represent AT&T's brand, introduce key products, and support customers with reliable, knowledgeable service. As a Customer Support Agent, you'll identify new opportunities, contribute to team sales goals, and enhance customer satisfaction through consistent, high-quality support. You'll also collaborate with team members to improve processes, support territory sales strategies, and maintain strong customer relationships. This Customer Support Agent role is designed for individuals eager to excel in a dynamic, fast-paced sales environment.

Key Responsibilities:

  • Conduct community outreach to connect with potential customers and introduce the latest AT&T offerings.
  • Build and maintain long-term relationships to support customer loyalty and future sales opportunities.
  • Provide up-to-date information about AT&T products and services while tailoring recommendations to customer needs.
  • Stay knowledgeable about our client's offerings to effectively communicate value and support overall sales conversions.
  • Collaborate with the team to ensure timely, seamless service delivery and issue resolution.
  • Meet and exceed sales targets by identifying new business opportunities and implementing effective outreach strategies.
  • Uphold the professional standards expected of a Customer Support Agent in all customer interactions.

Qualifications:

  • Strong communication and interpersonal skills.
  • Proven ability to build rapport and maintain customer relationships.
  • Excellent organizational skills and attention to detail.
  • Self-motivated and driven to achieve sales success.
  • Previous experience in customer service, sales, or account management is preferred.

Benefits:

  • Competitive weekly pay and performance-based bonuses
  • Comprehensive training and ongoing professional development
  • Opportunities for rapid advancement into leadership roles
  • Health, dental, and vision insurance options
  • Paid time off and recognized company holidays
  • Supportive team environment with mentorship and coaching

Job Type: Full-time

Pay: $48, $55,000.00 per year

Benefits:

  • Paid training
  • Professional development assistance

Work Location: In person