Customer Service Coordinator

1 day ago

New Bedford, Massachusetts, United States The Nagler Group Full time $50,000 - $60,000 per year

Customer Service Coordinator (Hybrid – Bedford, MA)
Contract: 3–4 Months | $23–$25/hr | Potential Temp-to-Perm Opportunity
Position Overview
Our client is seeking a
Customer Service Coordinator
to join a collaborative, customer-focused operations team. This is a great opportunity for a detail-oriented professional with strong communication and order management skills to contribute to a high-performing, global medical device organization.

This role will begin as a
3–4 month contract
, with the potential for
temp-to-perm conversion
based on performance. The ideal candidate is proactive, professional, and motivated to deliver a "white glove" customer experience while managing high-volume order processing.

Schedule & Work Arrangement

  • Hybrid Schedule: Onsite Tuesday–Thursday; Remote Monday & Friday
  • Hours: 8:00 AM–6:00 PM (flexible start between 8:00–9:30 AM)

Key Responsibilities

  • Accurately enter 50–70 customer orders per day into SAP (transitioning to Salesforce in 2026).
  • Manage order-related inquiries via phone, video calls, and email with professionalism and urgency.
  • Partner cross-functionally with teams across Sales, Legal, HR, Import/Export, Planning, and International Operations to resolve issues and ensure order accuracy.
  • Deliver a high standard of customer care and proactive communication to both internal and external stakeholders.
  • Support the full order lifecycle from entry through fulfillment and follow-up.
  • Contribute to process improvements and documentation as the team transitions systems.

Qualifications

  • 6+ months of experience in customer service, order management, or international operations, preferably within regulated industries such as medical devices, diagnostics, biotech, or manufacturing.
  • Strong proficiency in Microsoft Excel and other MS Office tools; SAP and/or CRM system experience a plus.
  • Experience supporting B2B and/or international customers preferred.
  • Bilingual in Spanish or French a plus.
  • Bachelor's degree preferred but not required.

If you're interested, please reach out to Molly at

TNG123

*MONTNG*

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