Credit & Collections Agent

3 days ago

Orland Park, Illinois, United States Fitzsimmons Hospital Services Full time

Fitzsimmons Hospital Services is an independently owned and operated company that supplies essential rental durable medical equipment such as wheelchairs, hospital beds, commodes, and respiratory equipment to hospitals and facilities for over 90 years.

We are currently seeking a full-time Credit & Collections Agent is responsible for handling the day to day functions for company billing and Accounts Receivable functions under the direction of the Credit & Collections Manager. This position is also responsible for productivity improvement initiatives by handling customer inquiries related to equipment rental billing, processing payments and associated paperwork in a timely manner and complying with the documentation and filing/reporting of the accounts receivable functions.

Hours of operations are Monday - Friday 9:00 a.m. - 5:30 p.m.

Job Duties:

  • Assure timely processing of billing each month.
  • Follow each customer and bill from invoice generation to collection/payment.
  • Provide timely and accurate equipment and billing information to customers.
  • Oversee and assist in the identification and resolution of customer issues and concerns in a courteous and timely manner pertaining to equipment rental billing.
  • Maintain positive communication with customers and FHS employees in all departments and locations.
  • Generates, completes and monitors reports assigned by management regularly.
  • Participate in the accounts receivable function to ensure prompt payment of customer invoices in a courteous and timely manner.
  • Assist in the implementation of the company's Quality Management System as procedures are developed that affect the Credit & Collections Department.
  • Act as a corporate contact person for billing questions and/or disputes.
  • Promote cross training with others in the department.
  • Assist in the collection process with customers which includes initiating credit holds, payment plans, and turning the account over to a collections company when all other options have stalled/failed.
  • Other job duties assigned.

Required Qualifications:

  • A minimum of 2 years of credit and collections experience, durable medical equipment experience preferred.
  • High School Diploma or G.E.D. equivalent.
  • Computer literate and able to create, configure and edit spreadsheets as well as use web-based applications.
  • Proficiency in Microsoft Office applications (Outlook, Excel, Word).
  • Must be able to handle the responsibilities associated with all of the accounts receivable functions.
  • Current valid driver license.
  • Satisfactory completion of background check, physical and drug screening.

Skills:

  • Ability to communicate and maintain a professional and positive relationship with all levels of FHS personnel as well as our customers.
  • Strong attention to detail, ability to maintain focus with intermittent distractions.
  • Strong organization and time management skills.
  • Professionalism and mature sense of accountability.

Benefits:

  • Full Time with Competitive Salary & Commissions
  • Paid Time Off (PTO)
  • Paid Holidays
  • Health Insurance with multiple PPO plan options
  • Dental & Vision Insurance
  • Short-term and long-term disability plan options
  • 401K Retirement Plan with employer match

Job Type: Full-time

Pay: $ $20.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance

Application Question(s):

  • Do you have experience with ManageCents?
  • Do you have proficient debt collection negotiation skills?

Education:

  • High school or equivalent (Required)

Experience:

  • credit collections: 1 year (Preferred)

License/Certification:

  • Driver's License (Required)

Work Location: In person

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