Experience Design Senior Associate

JOB DESCRIPTION

Join as a key team player in experience design, contributing to impactful user experiences in the digital financial space. Be part of a team that values creativity, collaboration, and customer-centric innovation.

As an Experience Design Associate in Home Lending, Chase MyHome team, you will play a crucial role in conceptualizing, structuring, and detailing our offerings within the context of a broader user journey. Collaborate with senior UX leads to execute tasks and projects that align with established policies and procedures. Your work will directly impact mid-sized features or small collections of features, ensuring a seamless and inclusive user experience. Contribute to the team's decision-making process and help drive customer-centric innovation strategies, while continuously developing your expertise in design-focused areas.

Job Responsibilities

• Contribute to the design and development of user experiences for mid-sized features or small collections of features, ensuring alignment with user needs and business goals.
• Apply interaction design principles to create seamless and engaging user flows across web, mobile, and branch platforms.
• Participate in iterative design processes, incorporating user feedback and insights to improve the overall user experience.
• Support the implementation of inclusive design practices, considering diverse backgrounds and abilities.
• Gather information on market trends, user research studies, and user behavior analyses to inform design decisions and contribute to strategic thinking.

Required Qualifications, Capabilities, and Skills

• 2+ years of experience or equivalent expertise in experience design or a related UX discipline within the digital product space.
• Experience in visual design and interaction principles, focusing on creating aesthetically appealing and functional digital experiences.
• Proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine design concepts.
• Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies.
• Exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite).

Preferred Qualifications, Capabilities, and Skills

• Experience designing user journeys leveraging AI for personalization, automation, and predictive features.
• Proficiency with AI-powered design tools and rapid prototyping platforms.
• Ability to collaborate effectively with technical teams to create intuitive, user-centered AI experiences.
• Commitment to ethical, inclusive, and accessible design for AI-driven products.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.